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"I've stayed here a lot over the years and as it was always a good deal. They have now started charging $19.99 for the pool and gym access per person which is a total joke as they are very mediocre at best. Elevators are super dirty they're not being cleaned properly."

"The stay was great, staff was friendly and helpful - only complaint is that the air conditioner/fan in the room was constant all night even though I’d turned it off. Plus a strange stringy object on the ceiling possibly left from a previous guest but a staff member was quick to address it and take care of it - other than that, fantastic breakfast with great hours as well for the pool/hot tub as well!"

"Convenience and near tourist attractions"

"Great location, room was clean and gave the 4 of us enough space, loved the separate sitting area. Gentleman at front desk (sorry can’t remember his name), was exceptional! Anything we needed, he was always so helpful and friendly!!! Quick to give us suggestions in the area, and just any tips advice we asked for. We were heading out one night for dinner and he ran to the back and grabbed 2 umbrellas for us and said we will definitely need them, without us even asking for one. Such a kind and...

"Outstanding (!), wir waren 4 oder 5 Nächte dort und hatten Gold-Standard. Ein tolles und zugleich imposantes Hotel mit einem super freundlichen Personal. Morgens im beheizten Pool in den Tag zu starten, mit grandiosem Ausblick auf die Berge, Golfplatz in der Nähe, was möchte man mehr? Wir hatten ein tolle Zeit, wenn man noch nicht da war, ein Muss in Banff!"

"Utility need repairs drain plugs at the bathtubs ,toilette flashing leaver and some more stuff"

"Front foyer was clean and welcoming and staff was nice. The room doesn’t look anything like the photos online, the sheets were dirty, walls had splash marks all over, piles of hair and dust in the bathroom, and the water pressure was near none in the shower."

"Amazing! Super clean, convenient location, restaurant was great, complimentary tea and coffee for your room, rooftop hot pools and fire pit were our favorite part. We will be back!"

"Beautiful iconic hotel. Must stay for the area."

"WE loved the hotel and Spa. Rooms are clean and new and just plain beautiful. The Spa was excellent although quite busy on a Sunday. Everything in the Spa worked beautifully and the view of the mountains and the sunset was gorgeous (The powerline through the view does detract a bit but it's still epic). Such a great stay and I would recommend it. Couple points of feedback 1. The Diner at the Restaurant was very tasty. The wild Boar I would recommend. What I didn't appreciate was paying...

"We stayed for the location. Everything was amazing"

"Beautiful location! The hot tub overlooking the mountains was perfect. Room was clean and comfortable. All staff were very kind and friendly. Great stay!"

"Great location but I do not know before that we have to pay extra about 20$CAD for facility, the room is quite smaller than I thought. "