The East Hotel Hangzhou

Property class: 4.5

Choose dates to view prices

Reviews

9.2 out of 10
Wonderful
You can look forward to a free food/drink shopping service, a terrace and a coffee shop/cafe at The East Hotel Hangzhou. The on-site restaurant, The East Cafe, features garden views. Free in-room WiFi is available to all guests, along with a garden and a library.

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Luxury Suite

A hotel room with a bed, a sofa, a coffee table with tea set, and a wall-mounted light fixture.

Luxury Suite

  • 70 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Business King Room

A modern hotel room with a large bed, a sofa, a desk, and a TV.

Deluxe Business King Room

  • City view
  • 54 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for CEO Suite

A modern hotel room with a wooden coffee table, a grey sofa, and a bed with white bedding.

CEO Suite

  • 83 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Business King Size Room

A hotel room with a bed, two bedside tables, a chair, a desk, a lamp, a wall-mounted air vent, and a door.

Business King Size Room

  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Business Twin Beds Room

A hotel room with two beds, a sitting area with a chair, and a large window with curtains.

Business Twin Beds Room

  • 37 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Family Room-free transportation within 10KM/stay

A modern hotel room with a bed, bedside lamp, TV, and a sliding door leading to a seating area.

Family Room-free transportation within 10KM/stay

  • 70 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Business King Room-free transportation within 10KM/stay

A modern hotel room with a large bed, bedside tables, a sofa, and a view of the outside.

Deluxe Business King Room-free transportation within 10KM/stay

  • City view
  • 54 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed

A modern hotel room with a large bed, a desk with a chair, a television, and a view of the city through large windows.

Executive Room, 1 King Bed

  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the area

Located in Gongshu, a neighbourhood in Hangzhou, The East Hotel Hangzhou is near a metro station and on the riverwalk. Former Residence of Sha Menghai and Baochu Pagoda are local landmarks, and some of the area's activities can be experienced at Wulinmen Wharf and Yunxi Zhujing Scenic Resort. Zhejiang Science and Technology Museum and Westlake Culture Plaza are also worth visiting. Visit our Hangzhou travel guide
Map
No.198 South Hushu Road, Gongshu District, Hangzhou, Zhejiang, 310005

What's nearby

  • Westlake Culture Plaza
    17 min walk - 1.4 km
  • Wulinmen Wharf
    17 min walk - 1.5 km
  • Hangzhou Opera
    2 min drive - 1.6 km
  • Hangzhou Tower Shopping Mall
    2 min drive - 2.3 km
  • Wulin Square
    2 min drive - 2.3 km

Getting around

  • Shentangqiao Station
    9 min walk
  • Hangzhou Station
    18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    36 min drive

Restaurants

  • McDonald's (麦当劳)
    13 min walk
  • 福铺
    11 min walk
  • 方老大面
    11 min walk
  • 星巴克
    5 min walk
  • KFC | 肯德基
    6 min walk

About this property

The East Hotel Hangzhou

  • Luxury boutique hotel in the business district
  • A free food/drink shopping service, a terrace and a coffee shop/cafe are just a few of the amenities provided at The East Hotel Hangzhou. The on-site restaurant, The East Cafe, features garden views. In addition to a garden and a library, guests can connect to free in-room WiFi.
  • Additional perks include:
    • Swimming pool
    • Free self-parking, valet parking and extended parking
    • Full breakfast (surcharge), a free theme park shuttle and bike hire
    • Express check-out, express check-in and tour/ticket information
  • Room features
  • All 122 rooms boast comforts, such as pillow menus and laptop-compatible safes, in addition to perks, such as laptop-friendly workspaces and air conditioning.
  • More conveniences in all rooms include:
    • Tempur-Pedic beds and down duvets
    • Rainfall showers, separate baths/showers and free toiletries
    • 40-inch LCD TVs with satellite channels
    • Wardrobes/cupboards, mini fridges and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free theme park shuttle
  • Free extended parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CNY 124 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The East Cafe

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Library
  • Pool

Family friendly

  • Children's toys
  • Free theme park shuttle
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the riverwalk
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable/satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 24 April and 29 April.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 268.0 per day.

Payment types at the property

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: from approximately CNY 124 per person
  • Airport shuttle fee: CNY 330 per vehicle (one way)
  • Rollaway bed fee: CNY 268.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does The East Hotel Hangzhou have a pool?

Yes, this property has a pool.

Is The East Hotel Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at The East Hotel Hangzhou?

Self-parking and valet parking are free at this property.

What time is check-in at The East Hotel Hangzhou?

Check-in start time: 3 PM; check-in end time: 5:30 AM.

What time is check-out at The East Hotel Hangzhou?

Checkout is at noon.

Does The East Hotel Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 330 per vehicle applies.

Where is The East Hotel Hangzhou located?

Located in Gongshu, this luxury hotel is 0.9 mi (1.5 km) from Wulinmen Wharf and 2 mi (3.3 km) from West Lake. Westlake Culture Plaza and Zhejiang Museum of Natural History are also within 1 mile (2 km). Shentangqiao Station is 9 minutes by foot and Chaowang Road Station is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The East Hotel Hangzhou Reviews

9.2

Wonderful

9.4

Cleanliness

8.0

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 258 out of 400 reviews
Rating 8 - Good. 122 out of 400 reviews
Rating 6 - Okay. 13 out of 400 reviews
Rating 4 - Poor. 3 out of 400 reviews
Rating 2 - Terrible. 4 out of 400 reviews

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

床单较脏

床单上留有挺大一部分面积类似于饼干渣还是啥的不明碎屑，感觉卫生并没有做到位。前台反馈换床单最后也没实现，入住体验不佳
Stayed 1 night in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
とても広々として快適な部屋でした。無料飲料のことをチェックイン時に説明してもらえませんでした。
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and everything

The hotel staff were nice, efficient and accommodating, and helped to make my stay really easy and wonderful. The room is spacious, the bathroom is huge. Everything was so clean, and they also provided good quality bathroom amenities. It was really a great experience. Thanks - esp to Jason, Ada and Chris at the front desk.
Stayed 3 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A thoughtful and comfortable boutique hotel

It is a thoughtful hotel paying attention to details. The room is spacious, comfortable and clean though the floor is a bit worn down. I like the lighting buttons which are located at both sides of the bed for easy access. However, the lighting at the entrance where the airconditioner is located is not enough. It will be better if a luggage rack is provided. Mimi bar is also free. The staff are polite and helpful. The location is convenient with local eateries and subway station nearby.
Stayed 3 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店質素高，房間設施齊全貼心，是次十分愉快的旅程，下次再到杭州亦會入住 唯一缺點是不太靠近西湖，不過坐計程車也只是十多塊，很方便
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, good location, friendly staff, but the hotel is not very big. Limited choice for breakfast
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely designed hotel, staff is helpful and speaks well english
Stayed 2 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast used to be really good but is now pretty por
Stayed 4 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常推荐

很用心的酒店设计，早餐强烈推荐
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

住的好　吃的也好。會再住。

房間優，ＣＰ值高。早餐果汁水果等極佳，熱食也好吃。１２月去吃到一包水的一口柿子，超好吃。
Stayed 1 night in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
房间太太太热了，几乎没法睡 除此之外，其它一切都好
Stayed 2 nights in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , helpful staff . Felt star warmth , like a home
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Assez mauvaise accueil, de la part du manager de la réception : petite erreur sur notre confirmation de tel de votre part à savoir un seul petit déjeuner compris sur deux. Il est évident que nous allions prendre tous les 2 un petit déjeuner étant deux dans la chambre !!!Au lieu d’avoir un geste commercial il n’a rien voulu savoir donc l’accueil n’était pas formidable.
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional stay

We had only one night there and spend omat of time outside, but we were very happy about everything in Hotel. Maybe the breakfast buffet could have some more options but we didnt left with empty stomachs, so no problems in there. Especially the bathrobes very super comfortable! :)
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Nice stay

It is nice and cosy
Stayed 5 nights in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, cleanliness, good food

I enjoyed my stay at east hotel. Room was spacious and, comfortable, and clean. Hotel breakfast was great. I am very impressed with the service standard of the staff. Would specially commend "Emily" at the front desk, who helped me with setting up my digital payment methods and gave me great advice and tips about Hangzhou. I will definitely come back to this hotel the next time i am in Hangzhou.
Stayed 2 nights in Sep 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

zen minded comfort

tutto okay personale gentile e location centrale camere grandi e accoglienti molto zen minded problematico trovare un taxi
Stayed 2 nights in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The East Hotel, Hangzhou

East Hotel is nice, modern, boutique style hotel. Friendly and helpful staff and the room was clean quiet and comfortable.
Stayed 3 nights in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had great experience with the hotel, especially Catherine from the front desk is extremely helpful and professional .
Stayed 3 nights in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay at The East Hotel Hangzhou

We had a wonderful stay at the East Hotel recently (Aug 6-8 and Aug 10-12)and was most impressed with the professionalism and the warm service from all the staff at the front desk - there were too many of them to name during our stay, but Jason, Lucy, Ada, Ken, Joanna and Leo in particular saw to our every needs from train bookings, concert tickets, directions to places of interest. The staff were well trained and took pride in providing excellent service. The hotel breakfast was delicious with a good choice of main and buffet selection, the room was comfortable and clean with only one minor detail which we would like to suggest for improvement - the lighting was a little dim particularly at the dressing and bath room mirror area. We will highly recommend this hotel to both business and family travellers.
Stayed 2 nights in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
跟老牌五星没得比 之前看过太多好评所以期待很高 实际上只能说中规中矩吧 下次来不会再选择逸酒店 优：酒店舒适度是够的 客房服务很好 缺点：没有帮拿行李 前台服务一般 位置比较偏
Stayed 3 nights in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很舒服的一次入住體驗

整體很好，雖然裝修有點舊了，可保養很好，也很乾淨，而且設計酒店細節很好，早餐棒棒的
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得入住

酒店楼下是商塲也通達地铁站. 吃喝住行方便. 酒店前枱Jane非常好解决了一些問题. 真心推荐入住.....
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

really nice hotel

the hotel is new and clean. only negative thing is the water temperature is not stable. what's more, you got free mini bar!
Stayed 4 nights in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適，早餐豐富美味，這次入住浴室洗手檯上方滴水滴的滿地都是，睡一覺起來如果沒注意會滑倒，挺危險的。
Stayed 1 night in Jul 2018