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"Hotel is in a great location. Hotel is very nice and our room had a nice view over St Katherine’s Dock so fairly quiet. Room was looking a bit tired but bed was comfortable, room was clean and everything worked. The only complaint I have is that service was a bit slow, reception, coffee shop and bar. Would definitely stay again though and generally pretty happy. "

"Lugar bonito pero descuidado, el personal recibe mucha gente entonces no te apoyan en nada, la TV no funcionaba "

"Basement room smelt musty or like moisture. Had to be changed rooms. Staff agreed it did smell. Moved to a new room. The room didn’t had any coffee cups. Also nowhere to put luggage, or anything really. The staff put towels on the bed and literally no where to put them other than the floor. Not well appointed. The staff were great though that’s the only saving grace. "

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Convenient location. Comfortable bed."

"Great room for what we needed. Everything was as explained and as expected. Easy check in and check out system. "

"Perfect location for main attractions, close to St. James tube station. Rooms are definitely small and cozy."

"Not bad but the location is not ideal - was supposed to be offered an upgrade and it wasn’t even mentioned "

"We arrived very early and we understand that check-in is at 3:00 pm, but we felt no effort was made to accommodate us sooner. After a long trip, we were hoping for a bit more flexibility or at least some alternative. We sat in a seating area of the hotel to rest for a while, but the sofas were taken away, supposedly for the restaurant, which left us without a place to sit comfortable. Also, the air conditioning was not cooling properly and we were quite hot during our stay, which made the...

"The staff were so friendly and welcoming definitely the highlight of the stay. "

"Wir konnten schon am Vormittag einchecken, das Zimmer war sehr gepflegt einschließlich Sanitärbereich. Das Frühstück ist hervorragend und das Personal stets freundlich und hilfsbereit. Beim nächsten Mal werde ich mich wieder für ein Riu Hotel entscheiden."

"Very nice hotel right in the heart of London. The room can get very hot in summer. Close to 2 tube stations. Highly recommend. "

"The lounge and breakfast room are very good."

"Das Preisleistungsverhältnis war mehr als Top! Kleinigkeiten,die gewöhnungsbedürftig waren.:Fenster die nicht öffnen gehen,keine Toil"

"Staff were wonderful. Hotel in a great location for Royal Albert Hall. Concierge was very helpful. Room was great and large. Would come again. "

"Wow! Hotel hyper techno! Vraiment bien situé. Les chambres sont petites mais possèdent toutes les commodités nécessaires. Je recommande!!"

"Everything was good no complaints "