2/10 แย่มาก
SANDRA
5 ม.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Personally, i am disgusted on how my son was treated at this hotel. He had just got off a 27 hour flight from Australia. The airline lost his luggage, he was on his own and in a strange country. For Christmas we gave him one nights accommodation in the UK to get him settled before he started a Contiki tour. Because the accommodation was in my name and not my sons, which is an oversight i agree; the hotel sent him away with no coat to find other accommodation. When i heard the next day, i was horrified, i didn't know where he was or anything. I spoke to an Indian women at reception at The Royal National and explained my sons predicament of course i was a stress case and crying on the phone. The women said she would reimburse us for the money but you have to go through Expedia. With my anxiety and unable to even concentrate i didn't get the woman's name. Any way Expedia rang the hotel and they said they were not under any circumstances going to reimburse him. So as you can imagine i am not very happy at all. Especially with being a gold member with Expedia.
SANDRA
เข้าพัก 1 คืน, ธันวาคม 2025