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"The bartender Eddie saved the day. He’s the pool bartender. The food nor the beach did it for us. We checked out 2 days earlier. Although it was nonrefundable we chose to leave and enjoy the city. The sea grass swarmed the beach. It was so smelly I couldn’t smell my perfume daily. For the price we paid the food wasn’t good at all. The best thing on the menu was the cheese burger. Didn’t receive a welcome drink or hot towel. Very disappointing "

"We loved staying at the Alaia resort. The room was clean, the staff was friendly, the air conditioning worked well and the property was well taken care of. We will definitely be coming back!"

"False advertisement, the property is under construction and is nowhere near being finished. There is no direct access to a private beach other than a 10 minute boat ride to it. The room was clean and the staff were kind enough. They seemed agitated if you asked more than three questions about the area or amenities. The rooms did have good ac and were spacious. "

"Beautiful room and loved the pool and bar."

"Staff was incredibly helpful and hospitable. Room and view were just as described. We had a wonderfully relaxing trip and will definitely return."

"The resort itself was wonderful- tropical, beautifully maintained. Our suite was spacious, clean, well appointed and had an awesome view. Staff was indifferent- front desk wasn’t overly helpful nor were people in the dive shop. We did have a great server at the restaurant and our guide on our snorkel trip, Carlos, was awesome! The pool and surrounding area was very nice. The beach was an unfortunately affected by all the sargassum. The staff worked diligently at cleaning it up though. "

"The hotel staff were fantastic and the view was beautiful. It was quite a ways from San Pedro town which limited dining options for us. The staff booked us a reservation at Mambo with a driver or boat pickup depending on the weather. The breakfast was good but very few options for dinner at the onsite restaurant. If I could do it again, I would rent a golf cart in town for the duration of our stay and book tours that picked us up at the resort dock."

"Very he"

"We stayed in ocean view one bedroom. Very well appointed. Balcony was so enjoyable. Peaceful and quiet with the exception of one night the guests below us had a loud party with hired DJ with PA system. It was so loud we left for the evening. The staff/security did shut them down by 9 pm which was very appreciated. We enjoyed the onsite restaurant, Rain, twice during our stay as well as the onsite grocery mart The grounds appeared meticulously maintained with beautiful tropical landscaping to...

"Friendly. Courteous staff, clean rooms and property. "

"Everything was excellent. We could not have been treated better."

"Staff was great ..pool , restaurant ,bar all were awesome..only 2 major problems 1st every phone number I tried ( including the key card holder and Expedia listed number) didn’t work. Front desk gentlemen gave me a number that was not close to not one of the numbers on the website or on Expedia or their in-house key card holder. 2nd I understand it was a super busy week for them however, the room I got everything was amazing except the fact that I felt like I was in a closet not one window and...

"Every thing is there. Food , cleanliness, lots of towels. Top notch place."

"The perfect stay. Everything about this resort is a 10. From the welcome drinks, massages, food, rooms. I would definitely recommend. "

"Everyone made our stay phenomenal!!!"

"Fabulous beach side location, quality accommodation, friendly staff, great breakfasts (didn't eat dinner at hotel) "

"My stay at the Watermark was nothing but amazing from the time I booked my stay. The communication between me and the staff was very timely. The accommodations that were made for me even when I chose to extend my stay were greatly appreciated. Yal at the front desk was such a joy and very helpful. The staff in the rooftop bar were great as well. I will definitely be returning. "

"Our stay was wonderful! The staff and the resort were very good and we enjoyed the pool especially! There were lots of things to do and everyone was very helpful. "

"Pésimo servicio de check in "

"On my last day of departure, they did not come over and pick up my luggage like they promise and they weren’t able to give me a simple chair for my balcony so I was deeply disappointed, but the property itself is very nice. Poor service."