โรงแรมและที่พักในริเวียร่า มายา

"The rooms are nice and the staff friendly. The property is lovely but hard to navigate. The map is poor. Luckily you can get a golf cart to take you anywhere. Its hard to find activities at the resort. The personal concierge is only interested in getting you in to the timeshare high pressure sales pitch. The local beach is not inviting for swimming due to the concrete structures. The information about the facility does not adequately describe the fact that the only way to get to a beach where...

"Breakfast was continental. Could order protein from the menu, which we did a couple times. We also had dinner one night and everyone’s meals were fantastic. An extra shout out of thanks to the front desk for assisting in finding us an “extra” private room to destress. And another shout out to all the staff, from security to cleaning. You made a beautiful stay spectacular. THANKS"

"Had an excellent stay! Beautiful property, comfortable room, friendly staff, and a seamless experience overall. The perfect mix of comfort and luxury. Would happily return and recommend to anyone visiting."

"Great accommodations! Very relaxing! "

"Great place for my family of 5. Very spacious and clean. Fully equipped kitchen. Pool was excellent. Location is excellent. "

"This was our second time in Playa Del Carmen and we specifically chose to come back to Playa Palms. As of writing this 4/2026, there is a new manager that was not there when we were there in 2021. She is not good with customer service. She accused us of breaking the lock on the door and didn't allow another guest, who had just checked out that day, to use the restroom after check out. Despite this bad encounter with this woman, we still had a great time and will be back. Hopefully we won't see...

"The pictures were taken a longtime ago. Kitchen was barely stocked with really low quality silverware and we had to keep washing because there were very few glasses. No TV in bedroom and not enough hot water to take a shower longer than 5 minutes"

"Wow where to start. First off all during our stay we had a huge cockroach come out of the second bedroom and we didn’t even leave and doors or windows open. Secondly they shut the water off for almost the whole day and didn’t even tell us about it and their pathetic offer to have us move all our belongings to another apartment was supposed to be their appeasement for us when we shouldn’t have to deal with any of that on vacation. Plus the front desk even confirmed that they had been told of it...

"This condo resort is an an excellent location in Playa del Carmen - right on the beach, beautiful pool and within walking distance to many restaurants. Rooms are well appointed and any issues we had were very quickly addressed by the concierge. Highly recommend this lovely spot!"

"found the door locks a challenge. Could have used a dish drying rack. TV channel selection was excellent..! When you first arrive, it is a little hard to find the front desk reception. Staff was excellent in responding to questions, as well as friendly. Great location, sound-proof, but close to 5th Ave. Very clean and well maintained. Good value. "

"Acter waiting an hour to check in, they took us to a dirty room. Then we were told it was 150 to park, then when we went to park, it changed to 175. The staff refused to help. After leaving because we had no other option with the car and our stuff, we tried to have expida contact them, the emailed and called with no response for a partial refund. Save your money and avoid. Worst experience we have ever had. "

"Everyone was very friendly. Pretty quiet for being off 5th. Very clean. We loved our stay."

"Un hotel chiquito y silencioso, la alberca del cuarto está helada, lo cual es una pena porque no se puede usar., Pero la del penthouse esta muy bien. La limpieza podría mejorar. El personal muy amable . Muy bien ubicado."

"Amazing stay at NaJ Boutique Hotel! The hotel is beautiful, peaceful, and perfectly located in Aldea Zama. The rooms are stylish, very clean, and comfortable. The staff were incredibly friendly and always ready to help with anything we needed. The pool area is a great place to relax after exploring Tulum. Everything about the stay felt easy and welcoming. I would definitely stay here again and highly recommend it to anyone visiting Tulum. 🌴✨"