10/10 ดีเลิศ
Geraldine
เดินทางกับครอบครัวและเด็กเล็ก
24 ส.ค. 2025
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained.
However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made.
As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
Geraldine
เข้าพัก 6 คืน, กรกฎาคม 2025
