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"cleaning, refilling of mini fridge wasn’t routined. hard to get hold of considered, had to dialed multiple times"

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"Kids had a blast! Water park is awesome! Food was great as well with a lot of variety "

"Menu limited (buffet was only ok). Staff was wonderful. Best beach location in Playa. "

"The rooms, restaurants and property was spotless. The food was always amazing everywhere we went. The staff Alberto, Fernando, and Jan were fantastic and met all our needs during the stay. "

"There is a teens club for people over the age of 12 and a kids club for younger kids aged 5-12 years old and the pools were great the staff hotel had lots of activities to do in the water "

"Great holiday, a lot of construction going on in half of the property "

"Excellent staff and entertainment. Beautiful resort. Not all restaurants open as expected but still enough choices."

"Resort was exactly as advertised, beautiful, clean and attentive. "

"A True 5 Star resort. We (2 Adults and Twin Kids of 3.5 Yrs.) stayed for 9 days (8 nights) in The Grand and had an amazing time. The hotel is very clean. The food is overall good and the drinks are great. This was one of the resorts when you truly had the feeling the staff enjoyed working there something we did not always experience in other five star resorts. Genuinely nice warm people. The concierge was very helpful and communication went flawless. "

"I had an amazing experience at this location. Staff was friendly and professional. Miguel the bartender was a very good person. I will come back 100%"

"We love staying at Platinum Yucatán Princess. The staff are simply fabulous. They are so warm and friendly. Food is always good. We love the swim-out suites. You can participate in various activities or just veg poolside with a good book. Access to the sister properties is nice. The beach is not always available because of large amounts of stinky sargassum but that’s nature. While it may not be the most luxurious resort we have stayed at, it meets all of our needs without paying an arm and a...

"No the WiFi was terrible "

"Pretty good overall. Maintenance was poor on some areas. The pool table in the beach bar had a broken rail and was never fixed the entire time we were there as an example. Food was very good in most restaurants except for the Mexican buffet. We ate there the first night and the waiter got our order wrong and was rude when we corrected him. "

"Las instalaciones,trato de el personal,amenidades y servicios son ecxelentes, En contra parte la calidad,sabor,cantidad y experiencia de los alimentos esta muy por debajo de lo que esperaba y con relacion a los precios de los alimentos son execivamente caros... Tener la capacidad economica y el poder de compra por parte del cliente no implica que se deba de cobrar fuera de proporcion y menos aun cuando la relacion costo beneficio esta mal proporcionada. En conclucion,la experiencia fue buena...

"Clean room, staff was amazing, they upgraded my room to a master suite after an issue was discovered in my previous room. Breakfast was superb 👌🔥 would highly recommend and I’m definitely looking forward to going again "

"Booking restaurants was difficult, especially for shorter stays of five days or less. Availability was very limited. "

"Limited pool side seating. Poor Wifi."

"When I first arrived I was given the wrong room then they gave me another room to wait for my room and they said they were going call me in1 hour which they never did so 2 hours after I called the lobby where No one answered. The next day I Paid EXTRA to upgrade my room and I was sent to the 5th floor where the elevator was off service my intire stayed plus there was no water in the shower. Two times the cleaning people opened my room while I was sleeping one of them telling me that he was...

"Amazing place- loved it!!! Service and amenities were 5 star ⭐️ "