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"Hotel Xcaret México: arquitectura espectacular, pero una experiencia que no justifica su elevado precio Estancia: 29 de octubre al 5 de noviembre de 2026 Habitación: 3653, Casa Espiral Nuestra experiencia en Hotel Xcaret México fue, desafortunadamente, decepcionante. A pesar de contar con una arquitectura extraordinaria, un entorno natural privilegiado y un concepto artístico que celebra la cultura mexicana contemporánea, el hotel presenta importantes deficiencias en aspectos fundamentales de...

"The staff are incredible here. They are truly there whenever you need them. The units are clean and beautiful, and the resort is as well."

"Todo está en buenas condiciones, tuvimos un tema con el sofá cama, ya que el colchón estaba muy viejo y nos movieron de habitación. Personal muy amable , solo mejoraría los alimentos ya que no son tan de buena calidad"

"Specialty restaurants were great, buffet was OK. Enjoyed the main pool and cabana bar at North Beach"

"We stayed here for a week and it was amazing, Ariz was our butler and she was so kind and accommodating and always checked in with us, we couldn’t recommend this place enough and again thank you Ariz for making the stay so much better as well ❤️"

"Room was clean, however compared to other resorts, they take long to clean. (There were days where it was 5pm, and our room still was not clean :/) Big resort so lots of walking. There is a shuttle that comes around every 15-20 minutes. If you’re not carrying bags then I would suggest walking lol the 15 minutes wait feels longer sitting there in the heat. Family friendly for sure, lots of wildlife (deers, lizards, coatis, racoons, monkeys) which is interesting to see. They do not bother people...

"We love it"

"All restaurants we tried (Azul, Cocina de Autor, Piaf, Chaká, Lucca) were excellent, better than anything else we have tried in Cancun, and certainly at the top compared to all the other resorts and restaurants we have eaten in around the world. If you are looking for an uncrowded resort with excellent food and don't mind paying for it, then consider the Gran Velas. There is a lack of sports activities for adults, but I think this is fine as long as you come with this understanding."

"The best thing is the staff Always helpful and nice . The room wasn't well mantain. Safety box and the room door gave problems to open all the time. Floor ceramic tiles broken in many places in the property. Making it dangerous."

"Checked all the boxes. Loved the attention to removing seaweed. Service was great!"