Serenity Hotel Boutique by Alsol
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Popular amenities
- Pet-friendly
- Parking included
- Free Wi-Fi
- Air-conditioning
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About this property
Serenity Hotel Boutique by Alsol
- Upscale hotel near Mamitas Beach
- Located close to Playa del Carmen Main Beach and Quinta Avenida, Serenity Hotel Boutique by Alsol provides a poolside bar, a rooftop terrace and a bar. In addition to a restaurant, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
- You'll also enjoy perks such as:
- An outdoor pool, along with sunloungers and pool umbrellas
- Free self-parking
- Airport drop-off service (surcharge), luggage storage and tour/ticket information
- Multilingual staff, concierge services and a lift
- Guest reviews speak highly of the helpful staff and location
- Room features
- All guest rooms at Serenity Hotel Boutique by Alsol feature thoughtful touches, such as premium bedding and pillow menus, as well as amenities, such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
- Other amenities include:
- Bathrooms with rainfall showers and free toiletries
- 50-inch LCD TVs with digital channels
- Wardrobes/cupboards, griddles and ceiling fans
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Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
Pets are allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 15 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Children and extra beds
Children are welcome
2 children, per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: USD 3.41 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: USD 50 per person
- Airport shuttle fee per child: USD 25 (from 6 to 12 years old)
- Pet fee: USD 20 per pet, per night
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
We should mention
Frequently asked questions
Does Serenity Hotel Boutique by Alsol have a pool?
Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 7:00 PM.
How much does it cost to stay at Serenity Hotel Boutique by Alsol?
As of 24 May 2026, prices found for a 1-night stay for 2 adults at Serenity Hotel Boutique by Alsol on 25 May 2026 start from ฿1,855, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Serenity Hotel Boutique by Alsol pet-friendly?
Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much is parking at Serenity Hotel Boutique by Alsol?
Self-parking is free at this property.
What time is check-in at Serenity Hotel Boutique by Alsol?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Serenity Hotel Boutique by Alsol?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Does Serenity Hotel Boutique by Alsol provide a shuttle to the airport?
Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 50 per person applies.
Where is Serenity Hotel Boutique by Alsol located?
Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Mamitas Beach, Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 3 mi (5 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
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