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"Overall the stay was good. Only slight downfall was the difficulty in getting chairs by the pool at the ocean and making reservations for certain dinner spots. "

"We had a great stay and would come again. The only problem we had was the restaurants. Reservations were very difficult to get at all the resaurants and the quality of the food at most of them was poor. We ended up eating at the buffet more than we expected. The hotel and the staff were great."

"cleaning, refilling of mini fridge wasn’t routined. hard to get hold of considered, had to dialed multiple times"

"I had an amazing experience at this location. Staff was friendly and professional. Miguel the bartender was a very good person. I will come back 100%"

"Staff if friendly, and the room was clean. The $70 fee upon arrival is something they should let be known when booking. The rooftop is nice with a good view. "

"This was my second visit to this resort. I would go again. "

"We love staying at Platinum Yucatán Princess. The staff are simply fabulous. They are so warm and friendly. Food is always good. We love the swim-out suites. You can participate in various activities or just veg poolside with a good book. Access to the sister properties is nice. The beach is not always available because of large amounts of stinky sargassum but that’s nature. While it may not be the most luxurious resort we have stayed at, it meets all of our needs without paying an arm and a leg. Love going back to see our friends Javier, Garameel and many others. "

"Great time at Riu. Easy walk to the beach. Lots of activites, food, and drinks. "

"This place is the most beautiful place that we have stayed at in the Riviera Maya…and we ha f stayed in many. The staff are so so friendly, kind and helpful. We stayed 10 days. The kids loved it and I appreciated the conservation of the land and waters. Just be mindful that food and activities there are expensive. We went and ate in Playa del Carmen as well as grocery shopped which helped. It’s worth it. Would definitely stay again. "