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"The staff was great! It was relaxing, but would be better if pools were open past 6pm as there isn't a lot to do on adult side at night. Also, the rest of the food was good, but room service food was not great."

"Food is okayish"

"I chose Palladium Resorts for my 41st birthday. I also was accompanied by my 5yr old son. Upon arrival everything was beautiful. Everyone was helpful. Rooms were clean. If I needed something they were speedy to get things done. The food at the resort was also delicious. I also loved that we were able to visit other resorts within the vicinity. So it was always an adventure. The only thing that made me sad was that I told them prior to my arrival.. day of arrival as well as next day about it...

"The rooms definitely need updated. The beer was not very cold,"

"Loved the hotel. My room had a swim up (given an upgrade because of Expedia ). I wish the food was better. I would say it’s 7/10. Other things I saw was that the rest of the hotel is ok the older side. But it’s ok. The family selection side is great. Loved how they have lots of things for the kids in the pool. Also wanted to mention that not a the gifts on the picture shown my Expedia is right it’s only 3 kids gifts per kids not all of them. They also have a kids club. Did not like the price on...

"Love love love!!!"

"Another great visit to HBR. The staff was once again great. There weren’t as many people in both HBR and the larger neighboring properties, but there still was a nice amount of activities and entertainment, and the people (some usuals, some new folks) were lovely and good fun. The spa staff was once again great on HBR’s Sunday afternoon spa takeover which was fun as usual. The food was good, and the restaurants on the larger property once again offered nice choices. They also had a new wine...

"Property is huge and tons to do. Was very disappointed we couldn’t use the beach at all but nothing could be done about the seaweed. Our Concierge Raul was great and took care of all our needs. We did have staff come into our room when we had the do not disturb on the door so that didn’t make us too happy but over all Highly recommend"

"Our stay was amazing! We loved being right on the ocean, it was so relaxing. Guest services reached out to us to check in a couple of times and that made our trip even smoother, knowing they were there if we needed anything."

"Right on the beach where we saw turtle's nesting! Plenty of room. Well functioning air conditioning. Great value for money. We really enjoyed our time here :-)"

"Bar , restaurant next door good food . Room ac only in bedroom , living area could be warm in hot season Staff and grounds in good condition, except for the seaweed but this problem was up and down the coast"

"Update 2026. Many of my previous observations are still true great food , rooms and acivities the hotel now is HUGE, has 4 more "wings" . Plenty of new restaurants . More also means diferent. Now each " department " has its responsibility, so coordinating between them all can be an issue. Services take a bit longer. And some personel aren't as "friendly" as before.... Getting reservations for restaurants and tours on an app, most are full even 30 days previous when you can...

"Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable."

"10/10 estupenda para relajarte con tu lomito 🐺"

"Breakfast was delicious. Rooms were clean. Staffs were helpful and nice. Unfortunately, the seaweed overran the entire beach, which wasn't anyone's fault. It's a shame we weren't able to use the free kayaking or swim at the ocean. The swimming pool was a good substitute though. The road is horrendous though, so make sure you drive safely."

"Me hospedé 2 noches y no repusieron jabón y shampoo"