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"Preferred place to stay due to location staff and onsite restaurant is a plus great customer service"

"Had a good stay after choosing to stay here again. We absolutely love the location at the fact the hotel is so iconic. We only stayed for one night and we were glad it was only one night as we had so much noise coming through for outside the room. It was close to the lift so it was always busy and lots of slamming doors around. There was an awful lot of light coming through the gaps in the door that we tried to block it out the best we could. So not much sleep was had. If we had that room again and I would stay again then I would ask to be moved."

"Our room at the ROW Hotel was clean and the towels and bedding were excellent. The hotel was under construction, so there was construction noise during the day. Our room was initially very cold regardless of how we set the thermostat. We discovered that both a heating and cooling unit were running simultaneously. After turning off the cooling unit, we were able to make the room comfortable. There was a closet in our room, but there were no hangers to hang clothing. On the first night of our stay, our room did not have a trash can. One showed up on our second day. We were unable to get our TV to operate in our room. I called the front desk and was told that instructions were in the room and we could follow the QR code to get the TV operational. We tried doing this but still had no luck. There was an interactive online chat that we used to try to get help, but the promised help never arrived. The hotel offered an ice machine, but our room had no container for ice or glasses to use. On our second night stay, we ran out of hot water after one of us showered. Although we paid for our room when booking on Expedia, we were charged an extra ‘resort fee’ of $91.80. Overall our stay was comfortable and convenient, but we will most likely try a different hotel on our next visit to NYC."

"Clean room, friendly staff it was a very comfortable place "

"Everything was great"

"Room was very clean. People were helpful, friendly and kind."

"We’ve stayed at The Belvedere Hotel several times, and have always enjoyed our visits. Stepping into the Belvedere is like stepping back in time, but the hotel has kept the rooms and amenities updated and current. The hotel’s prime location is also a plus! Although it sits on a quiet street, it’s still very convenient to many famous NYC sites!"

"It was the perfect location if you want to be near Times Square."

"Yes"