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"Air Conditioning wasn’t working, "

"I stay at many beautiful hotels but this hotel was absolutely one that I will recommend to others. It was absolutely gorgeous and our room was completely immaculate. However, I must state that the most wonderful part of staying at this hotel was the Service!! These hard working individuals were so efficient!!! As soon as we turned into the hotel driveway. Of which, was my greatest concern as it is located right in the thick of “Downtown” Toronto! That was it!!!! The staff took over immediately. Nothing to it….I just got out of my car. The Valet organized everything within seconds!!! I then was told exactly where to go to check-in. Every staff person was so professional, precise in what to do next. Immediately I was literally walking into our suite. The staff are absolutely incredible!! They all work together as a true Team!!! Everything was seamless!!! Plus….the staff were truly friendly and kind!!! I felt immediately that I was in GREAT hands!! The amount of Resources (Staff) that the hotel puts into your stay is something I have never experienced! Truly, as soon as I pulled up I was on “vacation”! It was all due to the wonderful people that work at the hotel to ensure that there is nothing to do but to go relax!!! That’s what makes this hotel worth every penny!! Relaxation!!! "

"Good service. Perfect location"

"This was a great place to stay and the location was great as well!"

"They let us check in at 11am instead of 4, which was really useful. Room was clean and comfortable. TV allowed streaming apps. Staff was friendly. I’d stay here again!"

"Nos encantó este hotel , muy buen precio para estar u ciado a 3 cuadras de TIME SQUARE. Un lugar estilo antiguo pero acogedor y limpio."

"The staff around the entire property were so friendly and helpful! Ive stayed at Fairmonts many times and I always feel well looked after but this time the service was exceptional"

"The Hilton Midtown hotel was really very nice. It was in close proximity to Broadway, Central Park and Fifth Ave. I pretty much walked everywhere. The hotel staff was professional and friendly. The elevators were a bit frustrating but overall it was really very nice."

"Beautiful hotel with art deco beauty and wonderful staff. The rooms are clean and spacious. I love the central location and vibes. "