Aparthotel

Oakwood Residence Hangzhou

Property class: 4.5

Choose dates to view prices

Located close to Zhejiang University Yuquan Campus and Broken Bridge, Oakwood Residence Hangzhou provides a coffee shop/cafe, dry cleaning/laundry services and a bar. For some rest and relaxation, visit the sauna. The on-site international cuisine restaurant, Oakleaf, offers lunch and dinner. Fitness classes are offered at the gym; the property also has a business centre. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Pet-friendly
  • Parking included
The current price is ฿3,292
฿3,489 total
includes taxes & fees
20 Oct - 21 Oct

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Studio Deluxe

A hotel room with a large bed, a desk, a chair, a sofa, a coffee table, and a TV.

Studio Deluxe

  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Studio Executive

A hotel room with a large bed, a desk, a chair, a sofa, a coffee table, and a TV.

Studio Executive

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for One Bedroom Executive

A modern hotel room with a living area, dining space, and a kitchenette.

One Bedroom Executive

  • City view
  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Two Bedroom Executive

A modern living room with a sofa, coffee table, and dining area. A large TV is mounted on the wall, and there is a view of the city through large windows.

Two Bedroom Executive

  • City view
  • 110 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds
  • Free wired internet

View all photos for Studio Executive (Twin Beds)

A hotel room with two beds, a kitchenette, and a bathroom.

Studio Executive (Twin Beds)

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

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About the area

Located in Xihu neighbourhood, Oakwood Residence Hangzhou is connected to a shopping centre. Hangzhou Tower Shopping Mall and Wushan Night Market are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Xixi National Wetland Park. Zhejiang University Yuquan Campus and Wulin Square are two other places to visit that come recommended. Visit our Hangzhou travel guide
View more Aparthotels in Hangzhou
Map
No. 36 Jiaogong Road, Hangzhou, Zhejiang Province, 310012, China., Hangzhou, Zhejiang, 310012

What's nearby

  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    6 min drive - 3.8 km
  • A rock face with multiple Buddha statues carved into it.
    Lingyin Temple
    11 min drive - 6.1 km
  • Yellow Dragon Sports Center
    9 min walk - 0.8 km
  • Zhejiang University Yuquan Campus
    17 min walk - 1.4 km
  • Huanglong Stadium
    17 min walk - 1.5 km

Getting around

  • Wensan Road Station
    11 min walk
  • Yuhang Railway Station
    21 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    41 min drive

Restaurants

  • Manner Coffee
    6 min walk
  • 星巴克
    1 min walk
  • 星巴克
    4 min walk
  • Fei Teng Yu Xiang
    4 min walk
  • Caffé Bene
    3 min walk

About this property

Oakwood Residence Hangzhou

  • Luxury aparthotel remodelled in 2023 and located near Zhejiang University Yuquan Campus
  • Located close to Broken Bridge and Hangzhou Tower Shopping Mall, Oakwood Residence Hangzhou provides a coffee shop/cafe, dry cleaning/laundry services and a bar. For some rest and relaxation, visit the sauna. The on-site international cuisine restaurant, Oakleaf, offers lunch and dinner. Fitness classes are offered at the gym; the property also has a business centre. Stay connected with free in-room WiFi.
  • Additional perks include:
    • An indoor pool
    • Free self-parking
    • Buffet breakfast (surcharge), express check-out and express check-in
    • Multilingual staff, laundry services and 1 meeting room
  • Room features
  • All 155 rooms feature comforts, such as pillow menus and laptop-compatible safes, in addition to thoughtful touches, such as air conditioning and bathrobes.
  • Extra amenities include:
    • Pillowtop mattresses, down duvets and free cots/infant beds
    • Free toiletries and hairdryers
    • 47-inch HDTVs with cable channels
    • Wardrobes/cupboards, kitchens and fridges

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Property amenities

Pool/Spa

  • Indoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Free cot

Restaurants on site

  • Oakleaf

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator
  • Rice cooker
  • Toaster

Dining

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 124 for adults and CNY 70 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed: CNY 250 per night

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch LCD TV with digital channels

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Business centre
  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 10 kg per pet
  • Fee: CNY 500 per pet per stay
  • One-time cleaning fee: CNY 500

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free local calls
  • Free newspapers in lobby
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop

Location highlights

  • Connected to a shopping centre
  • In a business district
  • In a regional park
  • In the city centre

Things to do

  • Fitness classes
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 155 units
  • 19 floors
  • Banquet hall
  • Built in 2011
  • Renovated - January 2023

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CNY 500 per pet, per stay, plus a one-off cleaning fee of CNY 500
Welcoming dogs and cats only
1 total (up to 10 kg per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 250.0 per night.
Free cots are available on request at the property

Payment types at the property

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 2000 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 124 for adults and from CNY 70 for children
  • Pet fee: CNY 500 per pet, per stay plus a one-off CNY 500 cleaning fee
  • Rollaway bed fee: CNY 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Oakwood Residence Hangzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Oakwood Residence Hangzhou?

As of 19 Oct 2026, prices found for a 1-night stay for 2 adults at Oakwood Residence Hangzhou on 20 Oct 2026 start from ฿3,292, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Oakwood Residence Hangzhou pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of CNY 500 per pet, per stay. A cleaning fee of CNY 500 also applies.

How much is parking at Oakwood Residence Hangzhou?

Self-parking is free at this property.

What time is check-in at Oakwood Residence Hangzhou?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Oakwood Residence Hangzhou?

Checkout is at noon.

Where is Oakwood Residence Hangzhou located?

Located in Xihu, this luxury aparthotel is 1.2 mi (2 km) from Zhejiang University Yuquan Campus, and within 3 mi (5 km) of Hangzhou Tower Shopping Mall and West Lake. Wulin Square and Broken Bridge are also within 3 mi (5 km). Wensan Road Station is 11 minutes by foot and Huanglong Sports Center Station is 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Oakwood Residence Hangzhou Reviews

8.8

Excellent

8.8

Cleanliness

8.2

Location

8.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 169 out of 314 reviews
Rating 8 - Good. 105 out of 314 reviews
Rating 6 - Okay. 23 out of 314 reviews
Rating 4 - Poor. 15 out of 314 reviews
Rating 2 - Terrible. 2 out of 314 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Property is a little dated but comfortable to stay. Staffs are nice and accommodating
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, the kitchen and other amenities. Will stay again
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
House keeping staff was excellent and accommodating. The front desk staff was very helpful. This is my go-to hotel when I visit Hangzhou annually.
Stayed 15 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Great service from the front desk
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staying at Oakwood Residence Hangzhou served our objective well. We were looking for a hotel that provides washer as we were traveling light. The area is pretty centralised, walkable to the famous West Lake, also have restaurants and convenient stores.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Staying at Oakwood Hangzhou

The design and condition of property was excellent. It is part of EAC, Euro American Center. Breakdast buffet and swimming was excellent, with high end interior finishes for the apartment units. A place to choose in Hangzhou.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Front desk employees are good. They try to help the guest. But all of doormen I encountered are mean and arrogant. I don't know why this hotel need any doorman. Tyey don't do anything but staring guests.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed in a 2 bedroom apartment on a high floor. Well kept property, everything looks new and clean. Staff were attentive and polite. Downsides : Dryer was faulty but detergent was provided for washer. No laundry basket. Would be helpful if there is a towel rack in the spacious bathroom, the clothes hook behind the toilet door is too high for an average height female. Pillows were too flat and bed too firm. Other than that, would love to return to stay
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
For the family traveling with kids, I love the options of having washer, dryer and kitchen in the apartment. And I also like the gym to continue my routine work out while on vacation. This residence apartments are located in EAC (Europe American Center) which is easily for taxi driver to find. We rarely used public transportation in Hangzhou because taxi is really cheap. And for a family of 4 it is much more convenient to book online vehicle services or just get Taxi. Staffs are very friendly. Rooms are clean and spacious with minor flaws, e. g., toilet seat cover needs to be lowered down when flushing?? Dryer and washer are not separated, it takes 3 hours to dry clothes and clothes still come out damp… Overall I still enjoy the experience in Oakwood apartment. It has everything I need. Didn’t use the breakfast buffet, instead we went out and enjoyed the local food which is more traditional and with more options.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Would stay again and again. Excellent value for money
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We have stayed here numerous times and it is our home base in Hangzhou.
Stayed 16 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our choice year after year for our visits to Hangzhou
Stayed 21 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Easy access to food and banking
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
I stayed at this hotel for 11 days for this trip and was very happy with both the service and overall setup. The property was very clean, and communication with the front desk was always easy and efficient. The room was well-equipped, featuring a washer and dryer along with a full set of kitchen utilities, which made the stay especially convenient. There was also a wide selection of TV channels, including CCTV International (in multiple languages), as well as CNN and ESPN for news and sports. It's easy to access bus stops and short distance to subway. The room is also quiet, which is super nice.
Stayed 11 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Personal services, extra efforts by all who work here. Our home base each time when we are in Hangzhou. Exceptional service and perfect location.
View from our apartment.
Stayed 20 nights in May 2025
Verified review

8/10 Good

Liked: Amenities, communication
Facilities are out of date and cleaness in public area could be improved to 5 star level.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Communication
Room is clean but out of date.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Like: Spacious room Washing machine in room Good mannered housekeeping staff Not like: Toiletories not good quality Washroom old and water stains Small selections in breakfast buffet
Stayed 4 nights in May 2025
Verified review

4/10 Poor

Disliked: Room comfort
Mattress was like sleeping on a rock.
Stayed 1 night in Feb 2024
Verified review

4/10 Poor

Disliked: Cleanliness, room comfort, communication

Oakwood Hangzhou

Hotel is showing its age and does not justify its star rating and room rate. Requested changing room two times due to odor in the first room and room type not the booked one for the second one. The third room is just barely ok but not offering any happy surprises at all. The cleanlinessg of all the 3 rooms are not up to standard. Will not consider Oakwood in China any more though previous stays in other Asian countries were ok.
Stayed 3 nights in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Efficient Robot delivery
Stayed 9 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
I stayed for 4 weeks at Oakwood in Hangzhou in a one bedroom and really enjoyed the experience. The apartment was spacious, clean, and well-appointed with a great shower, tub, washer/dryer, full size fridge, coffee maker, toaster, and TV with local channels as well as international channels. The bed was comfortable, and there was ample closet space. The sound insulation was also adequate along with blackout curtains that made sleep time much quieter and darker. The location was good, easy to access to most locations in the city within a 20 min. Didi ride. My husband and child also loved the robot delivery. :D A few areas to consider for future: -The concierge could be better. I asked for help with arranging for guided tours, car service, etc., and the staff mostly directed me to use local apps that I don't have. When I pushed further, they did use their own apps to look things up, but I wished that they had more recommendations, resources, etc. to support guests. -The cleaning routine was a little bit unorganized. Some days they took away a used robe but did not replace it, some days they replaced detergent, toiletries, but some days they did not. -I wish there was a dresser of some kind - our clothes were spread out over multiple drawers, cabinets, etc. vs. all in one place. -The dryer does not dry clothes very well, consider upgrading or providing materials for hanging up partially dried clothes. -While there were cooking pots and pans, there was no oil, salt, etc.
Stayed 27 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
All aspects of the property are exceptional.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
有洗衣機
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Grosses Zimmer und gute Auswahl an Essen beim Frühstück, nahe gelegen zum WestLake, freundliches Personal
Stayed 2 nights in Jul 2024