Search Hotels Near Xoximilco, Cancun

"The property was kept very well groomed. The dining options were excellent. The staff were polite and always helpful. I have travelled extensively and have never encountered aggression with trying to get my future business as I did on this visit. The salesman actually commandered my luggage tags and said he would take care of it. After realizing that I was not going to buy a membership he had to chase us down to return the luggage tags which I felt were held hostage. It was not a pleasant introduction to the property. He basically wasted the first hour of my time at The Grand when an impression could have been made more positive. I belong to both Disney and Sandals and neither have been so oblivious to the fact I was on holiday and wanted to see the property not hear a salespitch. On a very positive note the fitness center is superb. The beach was not ideal due to sargassum so working out became a part of my visit. Again on leaving there was another aggressive young salesman and all this achieved was leaving me with a negative impression. There are so many positive things about the three resorts that it is sad to find this impression is one that lingers."

"Good place to stay at with kids. Overall we enjoyed our stay. Buffet had a lot of variety so many amenities to do. "

"I was disappointed with the check-in process. We arrived around 12:30 p.m., understanding that check-in is at 3:00 p.m., but after paying for incidentals, we were told a personal assistant would contact us with our room assignment—which never happened. I followed up twice and was given inaccurate wait times before ultimately having to find another staff member at 3:00 p.m. to complete check-in. Additionally, before receiving our room, we were directed to someone who claimed they would explain the resort amenities, but it turned into a high-pressure attempt to get us to attend a 90-minute sales presentation for vacation packages. This was very off-putting and not something I expect while on vacation. Although Ava is a newer resort, I noticed more wear and tear than expected. The pool was the highlight, but the food and service across the restaurants were mediocre. The one standout was housekeeping—our room was cleaned daily and very well maintained."

"Yes"

"very good "

"This hotel is super clean & beautiful. It also convenient and is truly close to the airport. Their airport pick up option is 100% reliable and the driver stays in constant communication with you throughout. The hotel staffs are super kind from the front desk to the cleaners and also the restaurant staff downstairs. I’ll definitely be booking this hotel again! "

"We had a great 4 night trip to Haven for my Birthday. We upgraded to the Serenity Club Ocean Front and this was so worth it! The views were beautiful and we liked the patio and hot tub. The added amenities and upgraded service for the Serenity Club was well worth it. Our Butler, Gaby, took care of all of our dinner and spa reservations, and left a special birthday surprise in our room. We really enjoyed the Vistas and Tahani restaurants for breakfast. We spent time at all 3 pools and each had a unique vibe. The only thing we weren’t impressed with was the wines on the inclusive menu and the food at Olios and Agua Benito. My husband ordered a steak off the upgraded menu and was underwhelmed. We did find that the bars did have premium liquors like Tito’s, Jack Daniels, and Jose Cuervo, you just have to ask for them by name. The staff were all fantastic and so accommodating. A note about Gluten Free options. I found that menus were all clearly marked and that the chefs would accommodate where they could. They also explained what features of the dish had gluten so you could make an informed decision to your own tolerance I.e cross contamination from fryers etc . Vistas made me a GF avocado toast that was excellent! Every single thing was sparkling clean! "

"A. Ice place for a stopover on the way home."

"We had a wonderful stay at Moon Palace Cancun. The resort was beautiful, the food was great, and there were so many activities for kids—my children had an amazing time, and we truly enjoyed our vacation. However, there was one issue that affected our experience. We traveled as two families and requested rooms close to each other, but we were placed far apart. Unfortunately, when we spoke with the staff, the situation was not resolved, which was disappointing. Overall, it is a fantastic resort for families, and we had a great time, but I hope they improve how they handle room placement for guests traveling together."