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"All good"

"I would like to share my experience following a recent stay at this hotel, which was, overall, very disappointing. Upon arrival, I was unable to access my room as the door would not open and required maintenance. This resulted in an unexpected delay at check-in, which was particularly inconvenient after travelling. Once in the room, several issues became apparent. The safe was not functioning, which limited the ability to securely store valuables. The room itself was notably small, and the level of amenities provided was minimal — consisting of only a bar of soap and a single towel. The balcony was not in a usable condition, as it was unclean and appeared to be leaking. Additionally, the layout of the room was not particularly practical, with the television positioned to the side of the bed, making it difficult to watch comfortably. Breakfast arrangements were also restrictive, with only two specific time slots available. The quality of the breakfast was poor and did not meet expectations. I was also informed during my stay that the hotel was fully booked, which appeared inconsistent with the actual occupancy observed. This raised concerns about the accuracy of the information provided. I had to wait for hot water to have showers. The most disappointing aspect of the stay, however, was the level of service. Staff interactions felt abrupt and unwelcoming, with little effort made to assist or engage. Honestly, this experience ruined my holiday. "

"Stayed 4 nights. Room was pretty clean, but gave 3 stars because there was hair on wall, toilet paper holder was broken, and cracks on wall in shower. Pro is they gave body wash gel, however smell was strong and soap bars along with 2 plastic cups. Also, my room was freezing. I turned on split unit and put it on max, but was still cold in room. Amenities are good, but I didn’t really enjoy them since I was out most of the days. Breakfast was good €11 for buffet, had some eggs, sausage, different rolls and breads along with cereals and pastries. Drinks and coffee machine as well. One thing I wasn’t happy about was that I couldn’t have my niece come up to give her things since I was visiting. Maybe something happened in the past since they’re so many students."

"Excellent hotel. Close to the main terminal and in Florence everything is walking distance. The staff was Amazing and the breakfast included is a must. The only thing is that at night time it’s not safe to walk around that area "

"Room was very clean. Staff was friendly and helpful. Several breakfast choices. Would definitely stay here again. "

"Have a nice rooftop"

"Spotless rooms with character. Warm and helpful staff. Very nice breakfast. Close to everything but removed just far enough to avoid the crush. So close to train station we just strolled across the plaza and crossed the street! Could not have been better. Hospitality was exceptional! Hope to return. "

"What a beautiful hotel!! Spacious room, updated nice bathroom, and gorgeous views and property. Very friendly staff, too. Breakfast is awesome and they had plenty GF options too. They also have a shuttle to take you up and down the hill to the main part of town, which was very helpful and meant we didn’t have to pay for taxis hardly at all. Overall an amazing place! "

"The hotel is excellent though its breakfast left room for improvement. Most of the staff is lazy and tried to do the absolute minimum to help."