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"Everything is good le doy un 9/10"

"Our experience at this all-inclusive resort was extremely disappointing and fell far below expectations. One of the biggest issues was the food quality. The food was consistently poor, and my children struggled to find anything they enjoyed eating during our stay. For a family vacation, this was a major concern and greatly impacted our overall experience. Additionally, several amenities and restaurants that were advertised were either closed or unavailable during our visit. We specifically...

"Amazing"

"We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room."

"Family friendly, kids really enjoyed the vacation."

"Excelente hotel en servicio, limpieza, amenidades, instalación. Recomendación para el restaurante Sakura Japonés ser muy puntual ya que con 15 min tarde pierdes tu reservación y no te da opción para más tarde. Vale la pena contratar el servicio Privilege, te da acceso a zonas privadas como restaurantes, playa, mayordomo a tu servicio, etc."

"The staff were amazing, always had smiles, and the resort was beautiful."

"The property is huge, and a nice looking resort with modern rooms. The staff were very friendly and helpful. However, I would not classify this is a 5 star place. The food is one of the reasons I booked this resort, and I would say it was more like 2.5 star due to the quality of the food. I tried a couple of the restaurants, La Hacienda and Duo Wok, and they were mediocre at best. Along with the buffet, food in general was overcooked and lacked flavour. At the buffet, the cook was using...

"I’ve been to Akumal & Playa Blanca secrets.. this ranks last in our list. The property seemed worn down, food quality was not a good as the other secrets, and overall the service was very slow at any restaurant we dined in. Probably will not return to this property. When you’ve been to other high quality resorts.. you kinda expect almost the same experience."

"Although the rooms were very nice , they expect two adults to sleep on one full size bed . They refuse to provide a rollaway bed . We had to repack our things and waste half a day changing rooms to a king bed and a pull out couch . Luckily we were 3 but you are a party of 4 you will definitely need 2 rooms . We constantly had to call for extra towels , water , sheets etc. we felt it was constantly done on purpose so we can tip the staff . It was terrible, so bring a lot of cash as you are...

"Pros: beautiful hotel, friendly and quick staff, great entertainment, this is seaweed season however the smell is only bad at first then your nose somehow adjust and you don’t smell it anymore. The resort can call taxis for you. Cons: A/C - the temperature is locked at 23 degrees Celsius which is 73 degrees Fahrenheit. You can turn the A/C up higher but not lower than 23C/73F. There is a ceiling fan however it is the summer time and it gets hot. Once your room gets to 23C/73F that’s it, so if...

"El trato del personal fue muy amable en todo momento desde que llegas."

"Did not meet expectations. When I got there requested a bigger room. The penthouse suite is what I got and they said that was the best room. Family that we traveled with got a family suite which would have been more suitable for my family’s needs. Did not like our room. Check in staff was not helpful and confusing. Food was ok. Staff seemed unapproachable and was not helpful when needed. Did not enjoy my stay here. Definitely will not be returning."

"We really enjoyed our trip overall. Food was good and people were friendly. I did notice some cracks around the edges, so to speak. We noticed the last night they only put a top sheet over the bed, not an actual cover. We asked for certain things in the mini-fridge (which they encouraged) but it wasn't fulfilled. And 5/6 restaurants we tried I really enjoyed the food. I don't recommend the Italian as it was really dry bread and over salted food. Some disappointing things, but mostly a great...

"Wonderful"

"Beautiful, clean resort with great friendly staff. Unlimited food and drink options which are all inclusive. I would highly recommend the Barcelo Maya Palace to everyone."

"The property and staff were amazing. It will be a yearly vacation spot for my family and I. Love every moment!!!"

"Loved it!"

"The Grand Sirenis Riviera Maya (Mexico) is a fantastic eco-resort that stands out for its exceptional cleanliness and incredibly welcoming staff is perfect for couples and family who love nature and modern comfort. The lush jungle grounds are filled with wildlife like monkeys and coatis, and the beach was awesome too. While the pools and relaxing lazy river offer great ways to unwind. The themed à la carte restaurants (especially the French and Japanese) provide excellent date-night dining. Had...

"The grounds and the pools are beautiful. Enrique, especially, Luis and the other bartenders at the pool/beach bar are wonderful, as are Adriana, Claudia and Esteban at the Lobby Bar. We really enjoyed the daily evening cocktail with Esteban. The rooms are kept clean daily. There are plenty of food options, and while the specialty restaurant menus are not quite as good as they have been in the past, the food is still very good. Sargassum has been issue the past couple of years we’ve been here,...