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"Clean rooms, excellent customer service and staff"

"Staff are amazing Beautiful resort Great food options Excellence all around "

"This entire place was gorgeous. The Expedia concierges were very very helpful. Thank you to David, Cielo, Rafael for your assistance. The staff were the best part of the trip. The resort was very nice. The rooms were well kept and the service was superb across the entire resort. I had so much fun."

"Check-in Process: Before arriving at the hotel, I pre-requested specific pillows, a private room, and a room with a good view through the butler, and they accommodated everything exactly as requested. Upon arrival, the butler kindly consulted with me, and all communication was possible via WhatsApp. They handled all restaurant reservations and activity management. From before arriving at the hotel until the moment we left, they fulfilled every single guest request without missing anything — it...

"Another great visit. The airport shuttle is easy to organize and easy to find. The drivers are friendly and helpful, as is the Lomas Travel staff. The hotel remains wonderful. We cannot say enough about the staff. They are efficient, helpful, warm, and very friendly. There are too many wonderful people to mention by name, but it starts with Ula and we’ll stop there with individual names. Not a slight to the others, just they are all so great that it is an injustice to name them and...

"The staff was excellent; always willing to lend a hand or direct you to where you needed to go. Every need was taken care of for my entire family of 20, including a special beach bonfire for my 70th birthday celebration. Food was great and butlers arranged dinners for 5 consecutive nights at different restaurants where we could all dine together. All guests had swim out rooms so we could visit each other in the pools outside our beach front rooms. Everyone raved about the trip and no one...

"Staff was friendly and accommodating beyond words. Upgraded to swim out room which was top notch. Food was always the best! The drinks were great. We never went without. Highly recommend! "

"Great location, literally 1 block from 5th Ave and 2ish blocks to the beach.. Staff was awesome and free parking for those who have a car! "

"The room was very clean , staff were amazing . we would definitely reserve similar package for next year if it became available ,"

"Well this was my first time glamping and WOW… this is the way to go!!.. simple.. quite!.. affordable.. it’s in the jungle with easy access to the beach and main road!.. free access to the beach club basic food and good drinks!!. Don’t miss the sunrise at the beach!! Absolutely glorious!!. As per service… wow wow wow!!. I never had such a great experience.. special thank you to Alejandra that went well above and beyond the call of duty!!. Beautiful person inside and out!!. Thank you for helping...

"It was a lovely little oasis with the best staff :)"

"Excelente "

"Property is in great condition. Cleanliness all thru out. Surrounding area is also clean, safe, pet friendly and walking distance to all your needs. Very relaxing."

"This is an amazing place to stay. I would stay again for sure. Very nice beach and you can take the electric car to go to the ruins. The only thing to keep in mind is that getting in and out of the hotel requires ordering a taxi from the hotel since they don't let anyone in and out of the park where the hotel is located. Very friendly staff and the room is very well equipped."

"HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night."

"Completamente immersi nella natura e sulla spiaggia. Bellissima esperienza! "

"Clean room and friendly staff. "

"La chambre est propre et spacieuse. Une bouteille de vin Chianti pour nous accueillir."

"Schönes Hotel, nette Damen an der Rezeption, gute Betten, Bad und wlan sehr gut. Optimale Lage.Frühstücksbuffet mittelmäßig."

"Second time here and I love it even more every time, the staff is wonderful and accommodations are great too. Fully recommend staying here."