Does Grand Velas Riviera Maya - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Grand Velas Riviera Maya - All Inclusive?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at Grand Velas Riviera Maya - All Inclusive on 3 Nov 2025 start from ฿41,057.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Velas Riviera Maya - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Velas Riviera Maya - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Grand Velas Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Velas Riviera Maya - All Inclusive?

Checkout is at noon. Late checkout is available for USD 65 (subject to availability).

Are there all-inclusive benefits at Grand Velas Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, cycling and more.

Where is Grand Velas Riviera Maya - All Inclusive located?

Nestled on the beach, this Playa del Carmen property is in the city centre and 3 mi (4.7 km) from El Camaleón Mayakoba Golf Course.

Grand Velas Riviera Maya - All Inclusive Reviews, Deals & Photos 2025

10/10 Excellent

DELKYS

10 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property and amazing staff.

Stayed 5 nights in Jun 2025

8/10 Good

Ivan

7 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.

Stayed 8 nights in May 2025

10/10 Excellent

David

19 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great property, great beach, the ocean is rocky which is unfortunately.

Stayed 4 nights in Mar 2025

8/10 Good

Karen

17 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The ocean was not in good conditions to swim

Stayed 2 nights in Jun 2025

10/10 Excellent

Anamaria

13 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.

Stayed 5 nights in Nov 2024

10/10 Excellent

Yedidia

4 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing hotel

Stayed 10 nights in Apr 2024

10/10 Excellent

Richard

22 Dec 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

Great vacation

10/10 Excellent

Claudia

9 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!

Stayed 7 nights in Mar 2025

10/10 Excellent

Igor

6 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .

Stayed 5 nights in May 2024

8/10 Good

evis

1 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Some of the staff is really great some not so much

Stayed 8 nights in Nov 2024

10/10 Excellent

Mitchel

16 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.

Stayed 7 nights in Jun 2025

8/10 Good

ALI

30 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.

Stayed 4 nights in Jul 2025

10/10 Excellent

Rachael

20 May 2023

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Communication

Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication

Stayed 10 nights in May 2023

10/10 Excellent

CHARLES LAWRENCE

8 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The place is consistently excellent. It’s expensive but it’s truly all inclusive so it’s fair. We are glad we examined the quasi time share to get a significant discount on the spa massage. Wish the front desk kept more small US dollars to s change for tips. They always run out of small bills. Otherwise hard to make many suggestions. We feel they should close the Chaka and gourmet restaurants and replace them with a steak and seafood restaurant like Maiakoba. It would take a realization that the public would appreciate this change but I doubt they will do it unfortunately. Otherwise it’s terrific.

Stayed 6 nights in Oct 2023

4/10 Poor

Jose Maria

10 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.

Stayed 4 nights in Aug 2024

10/10 Excellent

Floyd

17 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

So many options and an excellent variety of experiences. Flavors and well made and fresh!

Stayed 4 nights in Aug 2025

2/10 Terrible

MARCOS MANUEL

7 Aug 2025

Liked: Property conditions & facilities

Disliked: Staff & service, amenities

Mi esposa se intoxicó con alimentos del Hotel, y quisieron cuestionarnos y amedrentarnos que ya venía enferma , el mismo doctor del Hotel certificó que se enfermó ahí y que tenía una infección severa, no querían pagar la consulta ni los medicamentos , hasta que fueron a buscarme hasta la alberca e intentaron no pagármelos gastos médicos y tuve que ponerme más enérgico con la situación , lo cual no era necesario , por lo menos de ellos debió salir por atención a lo sucedido no cobrármelo , al finnal de vueltas y llamadas incómodas me reembolsaron con lo que gasté en la boutique , lo que gasté en doctores lo cual no fue igual al final, como atención en ese sentido o pésimo lo manejaron , en cuanto a atención y servicio de los meseros y Concierge de maravilla

Stayed 3 nights in Jul 2025

10/10 Excellent

Adnan

31 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.

Stayed 3 nights in Jul 2025

10/10 Excellent

Leticia

28 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.

Stayed 7 nights in Jul 2025

10/10 Excellent

Juan Manuel

27 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente

Stayed 3 nights in Jul 2025

6/10 Okay

Sandra Verónica Esparza de la

18 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excelente Solo que no me han expedido mi factura, seguimos insistiendo

Stayed 4 nights in Jul 2025

10/10 Excellent

Zvi

17 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The best ever

Stayed 6 nights in Jul 2025

8/10 Good

Dieter

10 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Los restaurantes son extraordinarios, pero no hay actividades para adultos :(

Stayed 3 nights in Jul 2025

10/10 Excellent

John

5 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.

Stayed 3 nights in Jun 2025

8/10 Good

Ivan

2 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Muy buena y tranquila, solo faltan áreas para niños

Stayed 2 nights in May 2025

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