4/10 แย่
William
เดินทางกับคู่รัก
1 ก.พ. 2026
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This resort was definitely in the bottom tier of all-inclusives that we've stayed at in Mexico (10th year of going). We were told several lies upon check-in about what was included; much less than an "all-inclusive" typically does.
For example, 3 of the restaurants require reservations and you can only do that once per seven days. There are five pools, but we only had access to two of them. Unless you upgrade to the "Privilege" status, your breakfast options are limited only to the buffet - which had a lot of options but was rarely warm. We were also told there is a free shuttle to downtown (keep in mind this resort is isolated in the jungle) - everyone we asked afterward said this didn't exist and had to pay exorbitant taxi fares instead.
The room was decent, but shows signs of wear. Housekeeping was great - they cleaned everyday and did an excellent job. The drinks were decent but are served in small cups/glasses. Most the bartenders were great, but like a lot of resorts, they are clearly overworked and understaffed. A lot of the servers seemed to not care if you existed or not, especially at the restaurants.
The pools were also freezing (this was January) - but not a problem at other resorts. The ocean was honestly way more comfortable for swimming. The drink service by the pools was incredibly inconsistent. And the chair towel culture is here is the worst I've ever seen - Godspeed getting a chair by the pool on a decent weather day.
William
เข้าพัก 8 คืน, มกราคม 2026
