โรงแรมและที่พักในXpu-Ha

"Property is very beautiful, food in Mexican restaurant needs to be updated more for a Mexican menu, Paul’s Beach everything it’s very nice, some of the staff was amazing. Very good customer service. only one Lady where you’re making reservation for restaurants she didn’t was so pleasant. Thank you so much for everything we enjoyed our stay"

"We liked the activities that we found there, and the spa!!!"

"Все прошло отлично!!!"

"The property ground’s continue to be well maintained but the rooms are beginning to age with upgrades required in the bathrooms, room furniture and drapes/curtains. We had some issues with the rooms and asked the preferred teams to reassign rooms which was quickly supported. The waterpark and dolphin exhibit were both closed and the pool at the caribe was not being cleaned daily near the swim up bar. Meals were good at the restaurants overall but a couple issues stood out with caribe buffet...

"In the bathroom exhaust fan doesn't exist which is horrible for the environment and customers. Mold on top of the caulking inside the tub. AC thermostat won't work. Always blowing cold air non-stop."

"Los restaurantes, increíbles. Mi único comentario de mejora, seria modernizar las televisiones de las suites, pero es un detalle menor."

"None"

"Overall, it was a good hotel for a family vacation. However, there was no hot water in the shower throughout my stay. I reported the issue to the staff, but it was never resolved."

"Todo excelente sigan asi tremendo servicio"

"Increíble el servicio, el hotel precioso. La atención de todo el personal fue de primera, sobretodo del mayordomo de nuestra zona, fueron super serviciales y amables. Todo fue excelente y pasamos una estancia maravillosa e inolvidable."

"The concierge Erick for the villas 58-59 was the absolute best. He handled all our reservations was extremely flexible in changing plans for us if needed. He took initiative and really allowed us to just relax. Also made sure we come back to a nice treat after every excursion. We had a few issues with service as to be expected through our trip. He went out of his way to make sure the issues were fixed and would not happen again and we didn’t even have to tell him. He was just checking on things...

"Excelente instalaciones, limpieza y delicioso desayuno y muy completo."

"Excelente todo: limpieza, servicio, la playa, el ambiente!!! Me encanta este hotel"

"Amazing stay! Everything was so beautiful, and the staff were friendly and attentive. Super helpful my husband is amputee and they helped make everything smooth and easy. Helped provide us with activities and transportation. The food options were so amazing! Noriku was out favorite spot!"

"Great beach area, not all washed away. So many pools to choose from. A lot of food choices at buffet and great ala carte. All staff was so helpful or would find someone to help you."

"Fue al mejor hotel al que he ido volvería a ir mil veces la habitación súper limpia la persona más amable que he conocido Crecencia tan linda persona siempre nos dejo la habitación impecable súper limpia la comida del restaurante francés deliciosa y más las personas que están a cargo ivianka y Hermelindo Super excelente trato y más me encanto la cafetería los mejores cafés a cargo de Fernanda bianely y los shows increíbles las dos personas que cantan son Super profesionales y me encanto la Vaca...