"Completely fails to deliver for the price and set expectations.
- Staff all look miserable, like you are actively making their day worse just by your presence at the resort.
- Long lines for water park rides, competing with six cruise ships a day and no perks like priority lines for being a guest
- "Included" water park does not include $25/day locker so you are walking cold and wet half a mile to and from the hotel
- Tons of smoking in public areas, including the beach
- Very few beach chairs, many broken, all empty and blocked by towels staff refuse to remove
- Desalinated tap water tastes awful, no free bottled water or water filters, water is $3-4/can, soda is $5/can.
- Showers rapidly run out of hot water
- Mattress okay, pillows are bad with no pillow menu, no blankets (ask for many if you call, they are super thin), no bathrobes. Room service is inconsistent, only got coffee refills once.
- Food is obscenely priced even by resort standards, portions are small even at the Mexican restaurant, many mistakes in orders and charges. $60 for 18-inch pizza with four drinks is the best food we had all stay (Margaritaville is pretty good too). Ice cream is $7+ a scoop. Cheapest alcohol is $12. Everything comes with a 10% VAT and 15% gratuity so add 25% to whatever you are expecting. Breakfast buffet line is out the door and down the hall."