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"The place is beautiful but the staff needs to be trained. The room sheets were dirty and the room not 100% clean.took like 45min to replaced it and I went to the counter after several calls. The receptionist took like 45.min to check in at 2am The bar.need.more waitress... But the pool was very polite and the ruby was.exceptional. same with the valet guys. Overall was ok for us!!"

"Elegance and a spectacular view"

"Exelent everyting"

"Nothing"

"Awesome"

"The staff were very attentive and friendly, and the location is close to everything. The only thing they should improve is the cleanliness in the pool area; there were plastic cups in the pool, and the floor where the sun loungers are located had mud between the bricks."

"Great service"

"Está un poco deteriorado."

"My son became ill on our flight from SJU to JFK, so the plane returned to SJU. We were taken to San Jorge Hospital. My mother found your hotel, loved the upgraded appearance, the fact that breakfast was an option, and your being located in the airport. She booked 1 night stay, and then when we received my son's diagnosis and were told we had to stay an additional 3 days, my mom extended our stay. My only complaint was the air conditioning was broken for 2 days. My room was great, the staff was kind, the Latin restaurant was outstanding, the gym came in handy for my husband, and I loved the fact that I was able to use the laundry room for free, especially since the prolonged stay was out of our hands. Overall, I was truly impressed with your hotel."