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"The pools are incredible and beautifully set up. Our room was not clean at all! We had 2 huge spiders in our room. The floors were dirty and dusty. My husband put some clothes on the ground and they were all dusty when he picked them up. We felt like we were put in a room that never gets used and or it felt like a staff area of the hotel. It was very odd. We have stayed many times and this was the worst and first room experience ever."

"Great property!"

"The room was clean"

"We did get a room on short notice, but I expected paying for a “king suite” we would at least have a king sized bed. We were tucked in the very end of a hall and inside the room you couldn’t even close the bathroom door without straddling the toilet. I was disappointed. And no it was not a king sized bed. Pool was nice but very cold. Our first night was spent at a different hotel that was much cheaper and had a nice breakfast. I wouldn’t stay again."

"Pool cold and dated, need renovations"

"Great location, squeaky clean room and excellent service. The breakfast was lovely and the room was well appointed. "

"We were privileged to stay in a gorgeous suite in Fairmont Gold. We were celebrating Mother's Day and my daughter's birthday. Michael of the Fairmont Gold Desk Team went above and beyond to make our stay incredible. They helped me decorate the room for my daughter's birthday. Room service and restaurants were exceptional. On the Fairmont Gold floor, they have beautiful breakfast and snacks throughout the day late afternoon early evening hors d'oeuvres and incredible desserts, coffees soft drinks juice beautifully done. Impeccable. We enjoyed playing Scrabble and looking out at the beautiful harbor from the Fairmont Gold living room family room area. It feels like you were going back in time staying at the beautiful Fairmont Empress. The service is extraordinary and the feel and ambience of this gorgeous hotel makes you feel momentarily lost in time in the best way. We will be back soon."

"Great location so walkable to everything. Super friendly and welcoming staff and superb valet parking service. "

"If you're going to the orpheum for a concert this place is amazing. Right across the street"