"This is a blatant misrepresentation of the accommodation, you assume the photo on the advert is the building but it is not. The actual building resembles a derelict house with badly peeling black paint and grubby door and windows in an unattractive area where it feels unsafe to leave your car.
The inside is slightly better but has torn flooring, wallpaper that has seen better days, uncomfortable seating, poor shower and cheap linen.
The photo of the hot tub is laughable when you look at the...
"The mattress was old and uncomfortable with no mattress protector on the bed aslo the pillows were old and stained.
The two windows had different curtains and very thin which let the street lights shine in all night."
"Amazing two days with the grandsons , hotel was 5 star … staff were very friendly and accommodating, sorry didn’t get any names but every single one of them couldn’t do enough for you , the pool was amazing , the boys loved it and for most of the time we had the pool to ourselves, the beach was fantastic, spent hours on there , food was great, we will definitely return. Thank you to everyone for all your hard work in making a great two day break for us. "
"The staff were amazing!!! So lovely. Charlotte checked us in and because it was our 1st time in Liverpool got us a room that had a view of Liverpool which made us feel really speacial. The chap that greeted us at the door was lovely, the waiters in the bar were lovely! We are already planning our next stay!!!!"
"Beautiful place ..great selections of alcohol and beers ... foods amazing ..... lovely clean room's ... staff are all awesome nothings to much trouble ..we loved it xx"
"Wonderful modern hotel in the heart of Liverpool. Awesome staff, big room with nice design. I lived my stay there and would return anytime. Anyway two topics for improvement: The mirror in the bathroom needs a light, I could not shave myself properly and the desk needs a lamp as well. I was unhappy that the window could not be fully opened due safety regulations. As the week was very hot outside the room could not be vented with fresh air. But the hotel provided an electric vent. Thank you for...
"We chose this hotel for our 29th wedding anniversary, it didn’t disappoint. Staff were great, room was lovely, food was great. Hope to go back soon.
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