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"What really stood out was how incredibly fast the team reacted when we realised the bedding contained feathers – entirely our oversight for not requesting a change before arrival. The staff were unfailingly kind and accommodating throughout our stay. It’s a beautiful hotel, and our suite was absolutely gigantic. We loved it! "

"Nice hotel great food overall excellent "

"Room was very nice, staff were amazing"

"Clean room, comfy and very helpful staff member after the first one was very unhelpfulabout check in. "

"Room was spotless and staff were super accomodating"

"Awesome "

"Clean, comfy room"

"Staff were amazing, so friendly and great with our children. Breakfast was lovely, could not fault. Rooms were clean and bed very comfortable. Will definitely be staying again "

"Good provision for our dog."

"Excellent, food and staff just perfect."

"The room was so comfortable. "

"Staff are really friendly and more than happy to help to make the stay more enjoyable. The room was spotless and the breakfast was really good. Thank you "

"Very nice hotel"

"The room was clean and comfortable with a well equipped kitchen area. The breakfast was excellent as was the social evening with complimentary drinks and nibbles. The suites are ideally situated for walking into Liverpool town centre and the Albert Docks area."

"Quiet but well located for museums, galleries and waterfront. Small but perfectly formed room. Very clean and comfortable. Personable staff, helpful and efficient. Good breakfast. "

"Lovely hotel and Jewel on reception was so friendly and helpful."

"The staff room over looked the river was in a great location near m s bank areana breakfast fabulous evening meal resonably priced"