Search Hotels Near Punta Esmeralda Beach, Playa del Carmen

"Great staff. Very clean rooms. Beautiful place, with excellent entertainment."

"Room was clean, staff were friendly and helpful, koi pond was cute."

"Everything"

"Very clean and beautiful amenities. Food was amazing, all the restaurants and the buffet were very tasty and loved to find authentic Mexican flavours. Pools were very well cared for, a little on the cooler side but very enjoyable. The aqua park was good just wished they had more for the bigger kids like a bigger slide. My 3 kids loved the ice cream parlour and my husband and I loved the nespresso bakery, what a treat having good quality coffee 24/7. Kids also loved the kids club, though I did wish they had a little more sports. The entertainment was also great for families. My only suggestions would be to improve the bedding as the sheets were not very comfortable and neither were the pillows. The rooms were well appointed and we enjoyed the jacuzzi. Another thing we missed was lively music by the pool. It would’ve been great to have more Latin music and dance. We had great service throughout and specially appreciated the pool side and entertainment staff. Omar and Venecia were also very attentive. Most of the staff were very warm but we found some to be a little cold and very focused on the tip. Overall wonderful experience and we already can’t wait to be back. "

"Food was great! Good entertainment "

"All staff were friendly and some went out of their way to be helpful and even remembered your preferences "

"Clean rooms, nice staff "

"The best resort I have ever been to. The staff, food and property were all amazing. This resort has set such a high standard, Im not sure if I can go anywhere else. "

"the service was amazing, this was our stay for my honeymoon and it was the perfect spot"