Staffs were nice. They can speak English. However, if you seek a comfy room. This is not a place.
Location: It is quite far from Kyoto town , only if you plan to visit Arashiyama. It’s ok to stay. For JR pass holder, you are entitle to ride JR bus, which enroute the ryokan. It will take 1 hour from Kyoto station to the ryokan. Be aware!!
Room: not clean. I had small insect flew into my room.
Facilities: Internet is very slow! Also, the toilet does not have a hot seat.
Staff: one day, a cleaning lady cleaned my room and left the spare key on the door. How that would happen??
I felt disappointed with this ryokan. I would not reccommend my friend to stay.