Great service. Nice friendly receptionist. The bed wasn’t the comfiest and expected it to be a double not two singles pushed together. Very thin walls but other guests were considerate. Overall, more positives than negatives.
This was ideal for two nights. A clean, spacious room, with great internet, in a hotel located close to Paddington and Lancaster Road stations. I would definitely stay in again.
Hotel had stated would take payment at the Property but they took my money five days before the check in date. Had requested for Twin room and got a double room. On the email confirmation it said free breakfast but the hotel said there is no breakfast that they need to update the website.
Maria
เข้าพัก 1 คืน, ตุลาคม 2020
8/10 ดี
ผู้เข้าพักจริง
10 ต.ค. 2020
ชื่นชอบ: พนักงานและบริการ
Good for the price! The room wasn't exactly too clean or warm, but the daily housekeeping service was okay. Appreciated the location nearby the park as well as the Paddington station.
When I arrived, the gentleman at reception said that I needed to settle payment for my room, however I had already paid on 27/09. When he asked to see proof I showed him my receipt email and he said this wasn’t sufficient and wanted further proof meaning I needed to show him my bank statement which was not an acceptable manner of checking in to stay. He then asked for a passport for identification which I think is unnecessary and have never come across before. This led to me being very frustrated and did not appreciate his manner
We arrived late so were literally placed in a basement room. Maybe the tiniest bathroom we’d ever seen but clean and fully functional. Bed was very uncomfortable due to old saggy mattress. Could hear all foot traffic above us loud and clear. Not what I envisioned from pics and a Name like Rose Park. Location to Kensington Park however was great!
Make sure to get a room towards the front of the hotel, rooms towards the back smells old and moldy. Beds are uncomfortable, felt like you slept on the springs. The staff however was perfect, smiling and very helpful. All in all an OK stay, but will not book again (because of the beds).