โรงแรมและที่พักในเซอร์รีย์

"No fuss easy check in, easy access to train and bus, great and inviting swimming pool, dry and steam sauna."

"Very clean and comfortable room. Fabulous view of the ri et. Staff was professional, friendly and very helpful. Loved location as an easy walk to High Street with cafes and shopping. Will definitely stay again when in London."

"Very small room. NO AIR CONDITIONING UNIT in double standard room - a fact I didn’t know until I went to check in. Friendly staff, they provided a complimentary breakfast for the lack of air con. Luckily there’s a small fan in the room which helped a little but this really needs to be changed as the heatwave was unbearable. The hallway is also very hot to walk through. The double standard room is the smallest room I’ve ever stayed in - Premier Inn and Travelodge are bigger in comparison"

"The hotel corridor was very dark, the room was dark, couldnt see to put key card in. Lighting in the room was bad. No light over unit where tea and coffee facilities were. Had to use my phone to see some light switches."

"Amazing staff food & spa. A real treat to stay!"

"Hotel quality has declined sharply over last few years. This was once a good value for money, now it is not."

"Loud and run down"

"Great staff!"

"Awesome, fun themed hotel with a generous breakfast buffet. Kids absolutely loved it. Minutes away from the airport. Unfortunately the shuttle didn’t seem to be reliable- not their fault, it’s an external company service and seems the drivers sometimes skip stops."

"Room 1066 is the absolute worst. Buyer beware"

"Reception staff was quite brusque and not at all friendly. Bar staff were excellent. Bar food menu is quite limited and I believe it's the same menu in the dining room (hearsay). To be fair it was just a place to sleep for 5 hours and I didn't see or experience any of the amenities."

"The staff in the restaurant and pool weren’t very proactive. The service was good but very slow and it felt like there was only 1 staff member at breakfast and dinner who knew what to do whilst they others were very nervous and timid and unable to act proactively. The room was lovely and everything I hope for buy taps and toilet flush had seen better days - this was in the main house."

"This place has so many things that should be great - a beautiful setting, building and amenities. Unfortunately it’s let down by poor management.. From what I can see - the pool is a separate business - run by great staff, as a lido. It’s fab. The hotel is pretty but Fawlty Towers-like in its management. For example, my husband slashed his toe very badly on a broken glass on the lawn and the hotel staff had no idea what to do about it. The lido staff came to the rescue and did an excellent...

"Nice spa"

"Amazing stay"

"Was lovely stay, hotel need a bit of repairs and fixing up/updating in areas. Our daughter’s have had a lovely time. All good, thank you"

"Not sure why so many bad complaints about this was place it was alright and good value. Yes not the most luxurious but for a quick stay, and the pool was only £4 to go in...."

"The hotel was good in general. My problem was with the bathroom . The tub is so slippery and was basically a hazard to use . As well as, there was no cupboard or shelf space for guests to put their belongings."

"Drunk male receptionist took ages to check us in , then given me a room I haven’t book . I have booked one family large room 145 - two green standing single beds and double bed room and I was given one double bed , one single and pull out of this bed to sleep on the floor type matrasse bed , when I questioned this he said that I was suppose to be told this when booked - nonsense I booked via this page with photos of the room - freestanding two single beds !!!"

"The staff was pretty pleasant when we arrived. The check-in was quick. I think the only issue that I really had is that one they don’t offer face towels. To wash your face. There was no refrigerator in the rooms and we had a special-needs child, nonverbal and we needed a refrigerator in the room. We had to utilize ice back to keep his food cold. It was a quick stay."