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"Room not ready, told to go to the lounge bar. Took 30 minutes for any staff to even be there."

"Amazing staff food & spa. A real treat to stay!"

"Pros: Clean, quiet, comfortable well maintained. Cons: No mini fridge, no bottled water, no air-conditioning (it was an exceptionally hot night)."

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"I stayed here for one night while visiting London and had a great experience. The location in Soho is excellent – very central, with many attractions, shops, restaurants, and public transport all within easy walking distance. As this is a capsule hotel, I wasn’t sure what to expect at first, but I found my way around immediately. The hotel itself is very new (I believe it has been open for less than a year), and everything felt modern and well maintained. The staff were friendly and welcoming....

"Well located hotel right beside Tower Bridge and 10mins from Tower Hill tube station. It was a nice hotel overall and didn't have anything to complain about. Only issue was, was the lack of aircon. We asked for a portable fan which did help but it still was very warm in the room."

"Superb hotel with the most attentive staff. Been a pleasure to stay here on more than one occasion. Great location also."

"Staff was great and room was spacious by London standards What makes it great though is the location. Convenient and walkable to so many sites!"

"After I confirmed room with insurance, Expedia provided my booking that said room was non-refundable. I also noted that there were no windows in this room. It turned out to be a basement room. I wasn’t in the room very much. London hit record breaking heat, so being in the basement was cooler than above ground. Disappointed that Expedia’s fine print was not apparent before purchase."

"A spectacular river view and nice room if you pay more. Lovely gardens for the heart of the city/Wharf. This hotel could be great if it improved a few basics. Check in was poor as they migrated to a new system. We waited 15 mins as the first in the queue with no offer of a complimentary drink. The rooms need kettles. We asked 5 times before one was delivered with tea bags also requested. Only drink on offer was coffee. Breakfast at 9.30 am was stone cold as the hotel is geared toward business...

"My daughter and I had an amazing stay at Chelsea Harbour Hotel during our Wimbledon trip. From the moment we arrived, the staff made us feel so welcome and took great care of us throughout our visit. The hotel itself was excellent, and having access to the pool and gym was a wonderful bonus after long days at Wimbledon. We also used the in-room dining service several times, and every meal was delicious, fresh, and arrived promptly. The concierge and front desk were incredibly helpful with...

"We enjoyed the location, the rooms were a good size and the staff were all very pleasant and helpful."

"Was great!! Would definitely stay again"

"The staff were excellent, the breakfast excellent, the room...far too small and far too hot. One fan was simply not enough, but there isn't room for two of them"

"great view of River Thames"

"Lovely view from the breakfast room across the river to O2 Arena. Bedroom (standard) a good size, bath and shower in ours, much appreciated as we walked a lot and had very tired feet. Bed very comfortable with nice bedding, great aircon in room too. Breakfast was very good, plenty of choice and good quality produce. 10 minutes walk to East India DLR station. Morrisons local by station. Short walk to Canary Wharf with coffee shops and restaurants, we ate in Dishoom an Indian restaurant and found...

"This hotel is very conveniently located near the Tower Hill Tube station and walking distance from the Tower of London and many other sites (Tower Bridge, London Bridge, etc.). The staff were very helpful and welcoming.The hotel itself is very unique and Modern in design with plenty of spaces to hangout/r lax outside your hotel room. I was a bit concerned that the hotel room may be a bit too tight however was not the case perfect size with the largest hotel bed I think I've ever slept in. The...