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"The location and the availability of staff for assistance… navigating around the city was a breeze but, the lobby can get a bit crowded in the evening, which negatively impacts the luxury vibe the hotel tries to promote . The crown level is supposedly off limit to regular patrons; that, to me, is a big negative"

"Todo estaba bien."

"The room was quite clean visibly, but there was a musty smell. The staff were always kind and helpful. To top it off, breakfast was delicious!"

"Super super old hotel! If you been to AllInclusive in Mexico that would be ammenities from 1990s… but service amazing, food was pretty good! Very Old rooms but AC blasting good Zero complains for such an outdated property!!!"

"It’s more like a stop over place , near to the metro station, it’s in a good location tho, accessible to grocery store as well."

"The resort is dilapidated. The rooms are outdated and nonfunctional. Sliding glass door to patio did not open and close. No patio furniture. Broken bathroom window, shower door leaking had to use multiple towels to prevent slipping. A Tech was called to fix problems. He used clear tape to seal gap in doors. Toilet, shower and wash sink was stained with urine and mildew. Food and service was horrendous. My son caught food poisoning from the unsanitary conditions. In the restaurant. Horrible all...

"The hotel amenities are great, the problem is that some of the staff is not to friendly. Another thing is with the pool towels, if you give them 2 tickets for 2 towels, why you also have to give your room number and name. Food is not that bad but the problem is that is always cold. The buffet is extremely hot if there is no breeze since they don’t have AC or fan around the room. Also, the AC on the rooms work great during the day but it looks like they adjust the temperature at night and you...

"Extremely helpful staff, good breakfast, pretty poor"

"Staff was pleasant and welcoming"

"Highly recommended. Super clean. Breakfast was the best I have ever had. Close to all tourist must see locations. Will definitely stay here again."

"It was perfect"

"I stayed here for one night, the room smelled a little old. The hotel looks great on the outside and in the lobby but the rooms need updating. The staff were very accommodating and welcoming."

"Unsurpassed interior modelling with a clean, modern and inviting ambience. Uber clean, close to subway, restaurants and financial district. Great gym."

"Pool was nasty, staff rude and to not make it long, choose another hotel"

"Horrible save your Money!!!"

"This could had been an excellent stay but the apartment was ready 2 hours after expected check in, which was challenging given the amount of suitcases we had."

"This place is not place to remain anyone to. Bed was terrible there was a pipe leaking in the bathroom and the room was not clean."