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"To Hyatt Corporate Leadership, I am writing with considerable disappointment, frustration, and dissatisfaction regarding my recent experience at Dreams Curaçao Resort, Spa & Casino. As a Hyatt member, I expected a level of hospitality, comfort, quality, and accountability consistent with the Hyatt name and the substantial amount guests are investing in this experience. Unfortunately, there was a significant disconnect between the hospitality demonstrated by the resort’s employees and the...

"Staff was super nice and helpful."

"The property was beautiful, well maintained, and great beach location with amazing snorkeling off the beach. The staff were very professional, friendly and helpful. One thing do not get a room facing the public parking as there were loud activities during the weekend we stayed."

"En términos generales esta bien, lo único malo es que la zona de restaurantes buffet y a la carta , ninguno tiene espacios con aire acondicionado , y es muy desagradable que la zona de buffet ademas este lleno de palomas , por lo demás esta ok"

"We didn’t get the room that I had booked through Expedia. And I brought this up and nothing was done about it. I kept the room because I didn’t want to start my trip on a bad note. Aside from this the resort was beautiful."

"Perfect resort to stay and relax. It’s close to downtown with walking distance. Good for family with kids. Food was very good and very fresh. Everyone from staff was always attentive and helpful. Very friendly place to stay. Would recommend to everyone who is visiting this beautiful island."

"Fhilippe was amazingly professional and accommodating. All staff members were wonderful. The lemon tree is extremely overpriced and slow as snails! The use interim’s for staff. Johnny at the bar was great as well."

"Lack of staff is affecting the operation of this place. Very poor."

"Excellent customer service. Rooms are clean and well maintained. The lagoon is perfect for a leisurely dip with adequate beach chairs and cabanas. Conveniently located next to Mambo Beach boulevard and has a spectacular view.However , the buffet breakfast is limited and I would not recommend for persons with food allergies or dietary restrictions."

"Don't go! Not yet anyway. We were told that this was a soft opening. It's a MAJOR construction site still. It's noisy and dangerous in areas with cranes and heavy machinery being used It should not be open. The photos make it look lovely, as if there is only minor construction work to do but it's probably not even 20% built. It needs at least 6 months or longer. It should not be open at this time. We felt very misled by the photos. However, we can see how beautiful it will be when its done."

"Food was excellent, beach was gorgeous. The resort was very clean and well maintained. I would say the restaurant staff were hit and miss on being welcoming, but that was the only disappointing experience. We are very happy we stayed at Avila!"

"Very clean, staff was kind and helpful. Enjoyed my staff Will definitely stay again! Highly recommend!"

"The staff was very courteous and helpful to my wife and I."