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"The staff was rude. No matter where we went, from dining, to water park, to just overall staffers, we encountered sub-par service. The inattentiveness is un-real, constantly having to repeat yourself because the staff wants to "shoot the breeze" with each other while you try to get service. I couldn't believe it considering the cost to stay at this resort. The atmosphere is beautiful however the service leaves much to be desired. There is much opportunity for training and improvement. I didn't...

"Excellent trip!"

"Everything closes so early and they all blame it on COVID."

"Great stay, we’ll definitely come back. The all inclusive feature is worth it for the meals alone. The taxis added up ($20 each way to get downtown Nassau)."

"Changed room 3 times Mold outdated rooms. Plumbing issues. Staff very rude. Waited 2.5 hours to check in after 4pm Horrible experience"

"So peaceful"

"Everyone was great. Made our stay perfect."

"Love Atlantis!"

"Property was well maintained overall. Staff was attentive and friendly. Hotel was in walking distance to downtown and great food options in close proximity. My husband and I had the basic king room with the pool view. Room size was small but enough for the both of us. Our overall experience was a 10/10"

"Great location. Staff is super nice and professional!"

"Just getting to Freeport is a pain, NJ to MIA then to Freeport. Only a one hour layover on the way there (5hrs 43mins to get there). Getting back to NJ not so good. The return flights are terrible Left Freeport at 1:50 arrived in MIA at 2:40, Had a 5 hour layover in MIA to get back to NJ. (9hrs 6 mins) plus a one hour delay Go to Nassau, bigger airport so you can get a direct flight there. The property itself was not very clean, the rooms were very outdated and dirty. There were way too many...

"You are steps away from Atlantis with full access, but without the price tag. You do give up a view of the water at night, but after a full day in the sun and swimming, we were ready to shower, sleep and be good to go for another beautiful day. This hotel also has a very nice complimentary breakfast each morning. The cost of food and drink at Atlantis are a major consideration so this is really nice. We've been twice now and plan to visit again."

"EVERYTHING was perfect!! Rico was the epitome of kindness, hospitality and personality. We especially enjoyed our dinner at Cleo Mediterranean, sharing kabobs and the mezethakia. The Monkey Bar did not disappoint. We’ll definitely be back!!!"

"The rooms were clean which is a very big priority for me . Most of the staff and a not friendly. My biggest issue was the breakfast buffet at The Tides . #1 the buffet assortment is very basic #2 we waited 45min for an omelette due to the staff not being prepared , even though the restaurant was open the staff member at the omelette station was not prepared nor in a hurry to start services . For the price of a basic buffet I would at least expect better service . Not everyone was unfriendly but...

"This place was amazing!! From the restaurants to the poolside bars which I was able to watch the World Cup! The pool is huge! The views are priceless! And the rooms are really nice."

"Small room, but was clean and convenient."

"The Cove adult pool is under construction and the turned family pool into adult pools leave young children (under 18) forced to stay at the infant /toddler pool and making the experience very difficult for parents and children . What a wise of $15,000 ! Very disappointed that I was never notified or offered proper resolution to endure this unfortunately disappointing experience and ruined vacation."

"Peaceful place and friendly staff."

"Lost power for 3 hours first day. Fire alarm evacuations on 21 June at 0545 for faulty electrical issue and tons of mosquitoes in the room"

"Beautiful, safe, and very clean."