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"Room was fantastic"

"Staff was great! Close to everything! "

"Yes it was, staff excellent overall "

"This was a wonderful hotel to stay at. We stayed in a suite which had amazing views and breakfast included. The VIP staff was incredible and helped us plan our stay a couple weeks in advance. They were also there to help in every way. Overall this hotel is the Best in Banff. (We went to the Chateau LL as well.) "

"Everything was wonderful at the Otter Hotel. I had no idea what to expect walking in as I booked based on meeting others here. My partner and I had great room with everything we needed, there was a nice view of the mountains as well. The restaurant (Good Folk) was delicious as was the coffee included with our stay. All the staff were very friendly. We really enjoyed the rooftop hot tub with the fire pits that offered a great view of the night sky. Looking forward to staying here again in the...

"Amazing "

"Good amenities, service, and location for the price."

"Yes "

"Hot tub and sauna really nice and small attention like a fire and food for smores. "

"We have stayed here a few times and love it. There's a separate room for our son which works well. Full kitchen. Wood fire stove. Patio. Tvs. Love it! Wish they would fix the hot tub. "

"It was a pleasure to stay at this hotel, very spacious and clean!"

"Lovely hotel on the Main Street in Banff. Super convenient, walkable location. Comfortable rooms and friendly staff. Parking can be a challenge to find."

"Clean, best service and communication with staff. Perfect location in town center. Close to restaurants, bar, and local bus. Would definitely stay here again "

"We've stayed at the Ptarmigan several times. It's convenient to park the car and walk everywhere in Banff. The king suite is very spacious, spotlessly clean and comfortable. The staff are very courteous and checked to see if we needed anything. The heated underground parking area is a real plus in cold weather. Our only complaint (if you can call it that) is that the room was overly warm, even with the heat turned off. However, the windows opened, so it was okay. "