BEDBUGS! This is every traveler’s fear and I can’t believe it happened to me and my daughter. We had just booked this hotel for 1 night to have a place to stay after watching the NYE fireworks. After 2 hours of sleep we were awakened by bites. We took another shower (2am) and tried to get back to sleep, after 2 hrs, we were both itching like crazy! I turned on the light and there it was a bed bug on our bed! We packed our stuff quickly and found another bed bug on the wall!
We went to the front desk and complained, they gave us another room across the street. By this time it’s about 8am, went to see the manager, showed the pictures of bug bites and the bed bugs I had to kill. It was so disgusting and traumatic I could not sleep, our day got ruined, we could not function due to no sleep and the trauma. The manager was nice, gave us an extra night stay, but I still can’t shake it off my head that this particular hotel has this problem, at least not in the heart of London! I Am hoping the management will take a major action in this.
Room was small but had everything needed for a great stay
เข้าพัก 1 คืน, กรกฎาคม 2021
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Tom
23 พ.ค. 2021
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Great service. Nice friendly receptionist. The bed wasn’t the comfiest and expected it to be a double not two singles pushed together. Very thin walls but other guests were considerate. Overall, more positives than negatives.
This was ideal for two nights. A clean, spacious room, with great internet, in a hotel located close to Paddington and Lancaster Road stations. I would definitely stay in again.
Hotel had stated would take payment at the Property but they took my money five days before the check in date. Had requested for Twin room and got a double room. On the email confirmation it said free breakfast but the hotel said there is no breakfast that they need to update the website.
เข้าพัก 1 คืน, ตุลาคม 2020
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
ผู้เข้าพักจริง
10 ต.ค. 2020
ชื่นชอบ: พนักงานและบริการ
Good for the price! The room wasn't exactly too clean or warm, but the daily housekeeping service was okay. Appreciated the location nearby the park as well as the Paddington station.
When I arrived, the gentleman at reception said that I needed to settle payment for my room, however I had already paid on 27/09. When he asked to see proof I showed him my receipt email and he said this wasn’t sufficient and wanted further proof meaning I needed to show him my bank statement which was not an acceptable manner of checking in to stay. He then asked for a passport for identification which I think is unnecessary and have never come across before. This led to me being very frustrated and did not appreciate his manner
We arrived late so were literally placed in a basement room. Maybe the tiniest bathroom we’d ever seen but clean and fully functional. Bed was very uncomfortable due to old saggy mattress. Could hear all foot traffic above us loud and clear. Not what I envisioned from pics and a Name like Rose Park. Location to Kensington Park however was great!
Make sure to get a room towards the front of the hotel, rooms towards the back smells old and moldy. Beds are uncomfortable, felt like you slept on the springs. The staff however was perfect, smiling and very helpful. All in all an OK stay, but will not book again (because of the beds).
Gute Lage mit direktem U-Bahn Anschluss. Ruhige Umgebung. Zahlreiche Restaurants und Cafes in der Nähe.
Das Frühstück sollte man sich definitiv sparen.
เข้าพัก 4 คืน, มกราคม 2020
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
17 ม.ค. 2020
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Bad TV reception amking it un-watchable at times. Small room, but clean. Good location. If you get a good price and you're not too bothered then it's fair value for money.
very dirty!!! so terrible!!! 내인생 최악의 호텔
3일동안 단 한번도 바닥 청소를 하지 않은 호텔은 정말 첨이라 정말 당황스러워 사진을 찍어서 항의할까 하다 참고 그냥옴
첨가는 영국이 정말 싫어졌습니다
화장실 진짜 불편합니다
한국분들 제발 참고하세요 !!!!!!!!!
Very basic, ( not like picture) clean enough, but not clean under beds, no hot water in evenings, sound proofing poor but ideal position for paddington station. Friendly reception staff. Tea and coffee in rooms appreciated.
Extremt små rum, ej som på bild vid bokning. Vårt rum luktade sjukstuga, fanns ej tvål eller schampo i WC, sängen var under all kritik, kände varenda fjäder i madrassen.
Läget var dock väldigt bra, nära till allt.
เข้าพัก 3 คืน, ธันวาคม 2019
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Merna
15 ธ.ค. 2019
ชื่นชอบ: พนักงานและบริการ
Mother and daughter stay
We stayed for three nights in a twin room on the fourth floor. Hotel surely needs and update as the other reviews have noted. Uneven floors, thin walls, smelly shower cabin and uncomfortable beds because of the springs that pokes you no matter which sleeping position you’re in. Overall this is durable for three nights if you are not too picky. Service at the reception was great!