6/10 พอใช้
Louise
เดินทางกับคู่รัก
30 ต.ค. 2025
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Check in, room space and breakfast excellent. Staff at breakfast were brilliant and a good quality selection. However, returning to our room after being out for the evening found the room smelt strongly of cigarette smoke and saw there was a kitchen smoking area below the window. This also began again in the morning. Discussed with front desk on check out who said this had been reported by guests as an issue before.
Requested a discount on the room but told not possible as it was not within their control. Asked if the smoking area was part of the Melia building which the front desk rep did not answer. Staff are entitled to relax with a cigarette but clearly they know about the issue but have done nothing to improve guest experience by relocating this space or double glazing the window. No apology or further action suggested by the member of staff on the front desk, not what I would expect from a hotel of this standard.
Louise
เข้าพัก 1 คืน, ตุลาคม 2025
