They are not true with their promise *rest easy, world class cleaning process* Lots of dust under the beds. There are spiderwebs on the ceiling, they say they will take care of it until the day of our check-out ...it was still there.We were there during the height of the heat wave and complaint that our airconditioning unit is on 26 degress and it was not going done. They say they will fix it but until the 3rd day we were there still no changes, We stayed in Tropical countries which reaches 40 degrees in temp outside the hotels but whenever we will be coming back from our room, it will be cold as comfortable. Thay say sorry, we were having trouble bec of the heat wave. They say they are on it bec others are complaining too. The grill covers of the airconditioning unit is very dusty, The floors in the shower area side are accumulating grime dirt. And the toilet sets has lots of oldstains. They gave us a standfan(maybe they got annoyed with my complains) but still it was lots of dust on the cover grills.
On our first night, I asked for ice bucket at the reception. They say go to the bar and they will take care of it, so I went to the bar and asked for it a bucket of ice and 2 glasses but the guy at the bar said we have no ice but an give you a water on the tap. I said ok, and then another person got ice from where they were storing the ice. And I said ,I thought you did not have Ice. he said it was for bar guests only. I said I am a Guests too at this hotel. But No ice for me