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"We were staying at this hotel for 6 nights on the 2nd night there was a cockroach about 4 -5 inches long. My daughter was terrified and my wife was so upset as we were there to celebrate out 10th wedding anniversary . When we told the lobby they said that they can give us 1 free breakfast voucher even though we already had breakfast included when we booked the package. On night 4 ANOTHER cockroach same size … when we complained they said that they can change our room but we might not get the...

"Great overall stay. Loved the rooms, staff, and proximity to the beach."

"Convenient location, nice beach front views."

"Overall it was"

"We called several times to the front desk and house keeping line from our room, but no one answers. We have to go all the way down to the front desk to request bedding change. Horrible"

"Good free breakfast. The price was a little high. Room and facilities were nice."

"Roaches on the room"

"This was a lovely stay. We ended up in the Napua wing and it truly was great. The staff was very kind and remembered our names instantly. A lazy river should come with every hotel hahaha!"

"We arrived early and got checked in right away. But the room was very hot and we left all day and came back and it was still hot and then we had bugs in our luggage and around the room. Called front desk and the a/c was not working and leaking! So they moved us to a new room. The air was a lot better."