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"Been to this hotel 3 times and it never disappoints. Love everything about the resort , Pools, beach and the restaurants"

"friendly staff, everything was super clean, awesome location in waikiki"

"I didn’t like lady working at the rum fire bar by the pool side her name was Margie, extremely rude and hostile! She ignored us, retaliated and made fun of us, I did let the manager Cassie at the front desk know! The rooms looked very depressing, we asked to change our room twice until finally we got a good room, the bathtub was not new and had marks and scratches! The people working at this hotel are kinda not very friendly, they are okay but not high energy and not excellent customer service,...

"Property is tired and outdated. Our rooms air conditioning was loud and temperamental. Lobby staff were super friendly and helpful particularly Eddie who helped store our baggage for the day and gave us access to the pool facilities. Would have been helpful to know in the website that early check ins are $100USD."

"Overall hotel is very clean and staff are very accommodating. Location is walking distance to beach and close to everything which is ideal. Considering it is Hawai’i I was hoping to get greeted with a Lai at least. Other hotels especially for the price greet you with a beverage when you enter or a nice towel decor of a swan or something in your room bed. We didn’t get any of that. Pick ups for tours were at a different hotel which was close enough."

"Courteous staff. Steps to Target and International Market Place."

"部屋を変える際にホテル側の手違いにも関わらず、客側の責任だと言い張り、自分達のミスは認めず、謝罪もなかった。"

"We originally booked a room with two queen beds, but the front desk staff recommended switching to a king room with a rollaway bed instead. Unfortunately, the rollaway bed was so uncomfortable that I ended up having to sleep on the couch. Additionally, I question whether the hotel performs regular maintenance on their appliances. The air conditioning unit was so loud we couldn't stand it and had to turn it off, leaving us to suffer through a very warm and humid night."

"Everything looks old and there is a smell in the room that make me feel uncomfortable"

"Breakfast was great. Staff were very nice. Only issue was not receiving a blanket we asked for 3 times."

"This was a lovely stay. We ended up in the Napua wing and it truly was great. The staff was very kind and remembered our names instantly. A lazy river should come with every hotel hahaha!"

"スタッフの方がどの人も親切で、とても良かったです。 台風がきていて心配して下さり、延泊の提案などもしてくれました。 部屋に電子レンジありがり、レトルトご飯もたべられます。 少し古いホテルですが、立地は抜群です。 ハワイでは格安なので、また泊まりたいと思います。"