I was really looking forward to staying at this hotel, but unfortunately, my experience was far from what I expected. From the moment we arrived, the staff didn’t seem very friendly or eager to help, which immediately put a damper on our stay.
One of the biggest issues was the resort fee. I was quoted $45 but was shocked to see a $165 charge on my bill. That’s a huge discrepancy and very upsetting.
Even worse, we were woken up at 6:30AM by a note slid under our door stating we were being charged a $500 smoking fee and this charge came without explanation or proof. It felt like we were being taken advantage of.
We also hoped for a relaxing time by the pool, but were met with dozens of screaming kids running around and taking over the pool and hot tub. It’s not the kids’ fault, but the environment was clearly not suited for adults looking for peace and quiet. We couldn’t use the pool or hot tub until 9:30PM, and it closed shortly after at 10PM. Very frustrating.
On top of all that, the “complimentary breakfast” that was advertised turned out to be $45 per person — and honestly, it looked more like a basic motel breakfast.
All in all, this was a very disappointing experience. I would not recommend this hotel to anyone looking for a quiet or relaxing getaway.
Unless I am refunded for the overpriced room and unjustified fees, I will not be returning. I urge management to reach out to me directly at Kyle.pierman@yahoo.com to resolve this.