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"Rooms were clean, breakfast was mediocre; very limited options. AC was present, but super loud and it was right next to the bed so sleeping was challenging. The pool is tiny. The hotel was pretty decent, but not as in pictures. The location is pretty good, everything is just 10 min car ride."

"Overall for a local resident the staff fill my needs. However, the room was dirty and even after I requested a clean the cleaning crew still didn't did the issue I had found. There was someone's dark hair still I. The bathroom and shower and they didn't clean it after I had requested a room clean. Told me the cleaning was not really any good. Sad experience"

"We only stayed the night, but the front desk service was awesome and we were able to have very late check-in due to flight layover."

"For a four star hotel... the pool in particular was run down. There are traffic cones around the pool deck, spots where the tiles in the pool are chipped, and the handrail into the hot tub is wobbly. On the bright side, the bed was super comfy, and I enjoyed doing the yoga on the beach that is included in the resort fee."

"Great views, beautiful property, location is great for north shore activities. I found the service to be lacking vs other hotels at similar price points."

"Beautiful place! Staff was friendly!"

"My family and I really enjoyed ourselves at ISO. Safe was really nice and the hotel had a beautiful pool area with plenty of space to lay out and relax. We will definitely stay here again."

"Excellent customer service, great cottages excellent views what more could you ask for"

"The location was great right on the beach"

"The room is ran down and not very clean. missing tiles broken slider door broken closet. No rack for Hanging wet clothing."

"Wonderful property. Could use more attention with the furniture as a hinge was broken in the one of the cubbies and the chair being squeaky but overall amazing staff and experience"

"There is no AC in the units. If you have any issues do not expect a return call. These are older units and we had many items that did not operate in the room — the fan (essential) and the tub (essential). Property is nice and view is amazing on the Cliff"

"Hard to go wrong in Hawaii. Staff was a hit & a miss."

"Staff was so nice and helpful. Happy to talk about our plans and answer questions. The kitchen has everything we needed to cook good meals."