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"Everything was exelent"

"お部屋も綺麗で、お掃除も素早く丁寧にしてくださいます。 スタッフの方も毎年丁寧な対応をして下さり大好きです！"

"Experience room not being clean and didn’t get clean to almost 3pm causing delay in my getting my day started with showering etc"

"Best Hawaii experience"

"I visited this resort with kids for a few days before going next door to the Four Seasons. The Aulani Disney resort has the cool water activities for kids and a variety of restaurants that should satisfy even those with discerning taste buds."

"Clean and great location"

"This is ocean front."

"Great price, location, and staff. It’s a short walk to the Hilton Village. We were able to enjoy the beach and fireworks there."

"Loved the room and how close to everything we were"

"The property was immaculate and the staff very helpful. My room was gorgeous and very clean, and the view was breathtaking. I would definitely come back to this property."

"No beach left in front of this property ..8-10 min walk to the closest beach"

"Clean and friendly staffs"

"Everything was first rate. Located around the corner from the main strip so it was calmer and quiet. Easy access to shopping and restaurants. Has a wonderful bakery next door. Pool was nice. Also appreciated water refilling stations. Staff were welcoming and helpful, especially at the valet parking. Will return."

"Our experience at the Waikiki Resort Hotel was extremely disappointing. During our stay, we discovered what appeared to be rat droppings in our room. Due to the obvious health and sanitation concerns, we immediately decided to leave the hotel rather than continue our stay. Although we reported the issue and checked out early, the hotel's response was unacceptable. They only refunded one night of our reservation and still charged us for an additional night because we had used the shower before...

"Room 1615 had a moldy smell and the staff were notified many times. Coffee cream was old. When put on coffee it becomes lumpy and the coffee tasted bad. Front desk was notified. We did not stay much in the room and if we did we opened the sliding door to let fresh air in. Bathroom smelled better than the sleeping area. We will think twice about staying here again. Most staff was not as friendly. Room 1603 had the same smell problem but not as bad as 1615. My kids were not able to check in at 3pm...

"Amazing!"

"Staff at valet and bell desk not very friendly. Mirror in room filthy. Toilet handle broken so you had to manually move it up to prevent constant running water. Drawers had sand all over inside. Chairs on patio covered in pigeon waste. Chair at desk/table missing from room. Requested replacement multiple times and finally received on third day. PJ at the indoor restaurant was amazing. Autumn at front desk was very helpful and Shawn at the pool desk was very friendly and helpful. The property...

"Great staff"

"20年近く利用していますが、いつも快適に過ごす事ができてます。今回はプールの真上のでしたが部屋からプールを眺めながらご飯を食べるのも良かったです。 ただ、今回はエレベータが来るのが遅いタイミングがあり…最大で3分ほど待った事がございました。3台中2台しか稼働していない時間帯があるのかな？と言う感じでした。 それ以外は特に問題なく過ごしたのですが、欲を言えば、以前あったシャトルバスを再開して欲しいです。"

"Where to start?!? Arrived at valet which took ~10 minutes to get to the front of the line. Then stood at the valet station for 5-10 minutes with no help or anyone acknowledging me (several valets ran past me), so I left and parked on my own. The room itself was generally fine - a bit small for a suite and definitely dated. Bathroom was not clean - hair all over - sink, floor, bathtub. Gross. At 4:15am, the trash pickup happened outside our window which sound like thunder and woke up all five in...