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"Muy buen servicio, sus mejores areas el beach club y roof top"

"Excelente atención y comida deliciosa . Me gusta que es un hotel amplio pero no tan grande que te canses de caminar de un lado a otro."

"just all around amazing. i’m lost for words and i don’t have any complaints"

"The service from the staff was extremely courteous. They went out of their way to give you a good experience."

"The property was very clean and nice Beautiful resort excellent food. Pool was small and felt dirty towards end of day The slides were not accessible for everyone only 4’ tall and shorter The game room for kids only and not always open Rooms were always cleaned and nice Beautiful ocean view Not much to do besides eat and swim kids got bored"

"I had a great time!"

"El personal maravilloso.. Desde recepción, la Señorita Isabel súper atenta y siempre apoyando en todo, en el área de alberca estaba Michael siempre ayudando y todo el tiempo súper atento a nuestras necesidades, Miguel un mesero me ayudó demasiado, en la alberca los meseros Jorge y Héctor almowndiente todo el tiempo, en verdad todos súper sonrientes y atentos, GRAN PERSONAL GARZA BLANCA ❤️ Hicieron nuestra estancia súper linda y le festejaron a mi hijo su cumpleaños todos en el restaurante, y...

"Clean room and nice staff"

"Las habitaciones estaban limpias. Muy amables en su servicio"

"This place is affordable.. but some of the stuff members are not really friendly and can’t really answer questions or helpful…"

"Me encantó todo fue una buena experiencia y lo recomiendo"

"First impression is not a good one. The hotel was doing renovations at different parts of the premises like the reception and the temporary reception looked messy. We got a room that had a very strong smell of musty damp clothes. The staff most of them very nice, the security guard for the Parking lot not so much"

"If you are planning a trip to Cancun, this property is a hidden gem. What makes it unique is how it perfectly blends a relaxing vibe with top-tier convenience. The rooms are exceptionally clean and well-maintained, which is always a top priority for me when traveling. The staff goes completely above and beyond—they are incredibly welcoming, attentive, and always ready to help with a smile. A special shoutout to Sergio at the front desk, who was my absolute favorite and made the experience even...

"We traveled to this resort with a group and booked two rooms. For half of our stay, we were upgraded to Preferred Club, which was a nice bonus. Overall, this is one of the nicest resorts we've stayed at in Cancun. The property is beautiful, spotless, and very well maintained. The staff was consistently friendly, attentive, and helpful. Our rooms were spacious, comfortable, and had gorgeous views. Our only real disappointment was the food. It was very hit or miss, and the buffet was probably our...

"Amazing staff come here every year and get treated with the same respect"

"Beautiful property, amazing staff! I’m definitely recommending this resort and coming back 😁"

"the Hotel is amazing, the personal they give us the welcome, room service, hotel and restaurant personal service was amazing. my only two complaint is one the buffet on meal and dinner don't hat not many options on Meal and dinner food, but breakfast was really good. my second complain is the personal on this buffet (No all the personal) no make you us welcome. One example: I ask a lady for Coffey, and she said that is not his area and I said on only need a mug to serve me Coffey for me and wife...

"Great location but unfortunately the ocean had too much sargassum."