Find hotels in San Bartolomé de Tirajana from ฿1,965

"2nd time at this hotel. This time we booked a junior suite which was amazing. Very large room with a double size balcony and sea view Unfortunately on day 3 I fractured my foot. The receptionist Augustin was so helpful I had to purchase a boot for my foot which he helped source for me as well as organising taxis. Nothing is too much trouble for the staff The girls around the pool were also so friendly. Because of my injury I couldn’t get out but the food in the hotel is really nice. Service and food in Calloq are really good.Breakfast lots of choice. Beds around the pool are ample and so comfortable. We will come back and definately get a junior suite "

"We were there for two nights,20-22/3, the breakfast was excellent, swimming pools lovely and room was great on the first night. The second night we couldn’t sleep most of the night as it was raining heavily and water was dripping through the balcony window onto the floor making a sound even when I placed three large towels on the floor. In the morning when we were leaving I spoke to Stephanie, customer relations, and told her we couldn’t sleep: she said we could have changed rooms, I replied that it was 2.00 in the night and we were also leaving that morning, also that we would not be returning to the island.She said she would look into the matter, I also showed her a video taken during the night. Later I asked her if the hotel could pay for our taxi into town as compensation,she said it was not possible as they were a different company. Later I received her email saying that the weather had affected many other businesses and that I could get an upgrade if I booked again. She clearly did not listen to me when I said we would not be returning ever again. I feel that this is unacceptable, especially as this was an expensive hotel, the customer service was not up to standard. I have used Hotels .com for many years and never complained, but in this instance I think that some compensation is required "

"Good breakfast, nice room but ‘kitchenette’ is stretching it, there was a fridge and a tea making tray! Busy hotel in the heart of Playa del Ingles, lovely staff and very clean "

"Clean rooms, food was great, activity staff were excellent for my 9 and 12 year old!"

"Have to say this was such amazing hotel very clean great staff and decent food, we have really enjoyed our stay and cant wait to book again next year,"

"Had a perfect week's stay. All the staff were so friendly, helpful, and made us feel incredibly welcome. Breakfast was fantastic - we loved the pancakes, fresh fruit, and eggs. The pools are beautiful and as the main lazy river winds around the beautifully planted grounds there's always somewhere fairly private and quiet to lay out. The bars are very fairly priced, with great drinks. Housekeeping quick and great attention to detail. Little details like the access to shower room after you've checked out are so helpful! We don't want to leave! "

"Breakfast was great staff super friendly "

"Window broken and unable to fix. Noisy in rooms in early evening and early mornings as lots of kids. Biffet pretty good. Inexpensive markets and places to eat rigjt around hotel"

"My agency tried to get in touch with them for an urgent cancellation due to hospitalisation ignoring them by phone and email. Shameless and greedy!"