2/10 แย่มาก
Melissa
เดินทางกับคู่รัก
1 ก.ย. 2025
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
We booked a room that specifically included a terrace with a city view, but the room we received had neither. When we raised the issue with Stephanie at the front desk, we were told that we had been given a “nice room” and should essentially be satisfied with it. When we asked further questions, she suggested we were being excessive since the stay was only for one night. She blamed it on the booking service (Expedia) but after speaking with them the issue was not on their end.
The main reason we chose this hotel was for the terrace and view, so we were disappointed both by not receiving what we paid for and by the dismissive service. On the positive side, the location is excellent and the rooftop area has a nice view. If you decide to book here, just know there’s a chance you may not get the room you reserved, and the staff may not be accommodating if issues arise.
Melissa
เข้าพัก 1 คืน, สิงหาคม 2025
