Search Hotels Near Parque La Ventana al Mar, San Juan

"A very neglected property. The pool was run by a third party, and we were unexpectedly charged at checkout for its use."

"Staff was very good. Beach view was very nice."

"1-star stay at Costa Bahia Hotel Paseo Caribe — unprofessional staff, dirty room, and mold everywhere. Checked in (or tried to) after a day out on the island. I know 4 pm is check-in—I arrived at 10 am expecting to drop bags, came back at 4:15 and was told the room still wasn’t ready. It wasn’t actually ready until 5:15. So we lost the first hour of our evening. Front desk is on the second floor, four people working (two women, two men) and all of them were goofing off behind the desk—throwing a pen around, joking, totally unprofessional. When I asked about a late checkout, I got attitude; the same staffer told me to “check back in the morning.” Next morning we called to request a late checkout and were told it was unavailable. At checkout, a couple trying to check in at 11 am were being offered early check-in for $75—so they’ll charge for early access but won’t extend a courtesy late checkout. Room condition was worse: • Outdated carpet and a persistent moldy smell. • Main orange couch was stained and not fit to sit on; floors were dirty with visible stains. • Bathroom had mold around the tub. Water pressure and hot water were the only positives. • Bed was the worst: the thin blanket had green mold on it (we didn’t notice until the next day). Pillow had a streak of blood. • Balcony door was off its track and a pain to open; view of the bay was nice but not worth the hassle. • All night there was an annoying beep from a utility closet in the hallway—sounded like a dying s"

"Too much street noise. There were guests having domestic fights in the halls late at night. "

"View was great"

"Nice balcony looking over the ocean 1 block away bed was really comfortable room was super clean pool and hot tub open 24/7 and free coffee in the morning very nice hotel"

"It was worse than I expected. Not horrible, but not free either."

"They were unable to find my reservation and were not friendly or helpful in anyway. I had all documentation and emails of confirmation and reservations numbers and still no help. It was a nightmare and took over an hour and a half of me complaining and arguing in order to get it all settled. Gabrlel was useless at the front desk "

"Yes"