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Sheraton Puerto Rico Resort & Casino

4.0 star property
Travelers can enjoy poolside drinks, try their luck at 18 casino gaming tables, and savor Brazilian cuisine with a full breakfast at this San Juan retreat

Choose dates to view prices

Sheraton Puerto Rico Resort & Casino sits on San Juan Bay offering a family-friendly experience. Guests can book body wraps or hot stone massages at the spa, cool off in either of two pools, and enjoy Brazilian dishes at one of the four onsite restaurants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ฿8,434
฿11,349 total
includes taxes & fees
24 May - 25 May

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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150, per accommodation, per stay, plus a deposit of USD 20 per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

2 total (up to 32 kg per pet)

Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Children aged 5 and younger eat free breakfast

Rollaway/extra beds are available for USD 40.0 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 61.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 40 for adults and from USD 20 for children
  • Self-parking fee: USD 20 per night
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Sheraton Puerto Rico Resort & Casino have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Sheraton Puerto Rico Resort & Casino?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Sheraton Puerto Rico Resort & Casino on 24 May 2026 start from ฿8,434, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Puerto Rico Resort & Casino pet-friendly?

Yes, Sheraton Puerto Rico Resort & Casino allows cats and dogs (limit 2 total) with a maximum weight of up to 32 kg per pet. There's a deposit of USD 20 per night and a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Sheraton Puerto Rico Resort & Casino?

Self-parking is available for USD 20 per night. Valet parking is available for USD 28 per day.

What time is check-in at Sheraton Puerto Rico Resort & Casino?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Sheraton Puerto Rico Resort & Casino?

Checkout is at 11:00 AM.

Where is Sheraton Puerto Rico Resort & Casino located?

This family-friendly San Juan hotel is located near the airport, within a 5-minute walk of Distrito T-Mobile and Puerto Rico Convention Center. Coca-Cola Music Hall and Pan American Pier are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 809 out of 1137 reviews
Rating 8 - Good. 184 out of 1137 reviews
Rating 6 - Okay. 74 out of 1137 reviews
Rating 4 - Poor. 36 out of 1137 reviews
Rating 2 - Terrible. 34 out of 1137 reviews

Reviews

Verified

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, from location to amenities etc. Will be back again.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

CINDIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is truly an amazing place very clean smells amazing staff was awesome and very accommodating! Very Satisfied with the stay!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, great location, awesome pool
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lile

Liked: Cleanliness, amenities, property conditions & facilities
Great room, helpful, kind staff and awesome location.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Dalma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay. Every staff member are friendly and good customer service.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

GABRIELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great the kids loved the pool and my husband and I loved the casino. It was close to everything and the shuttle service was excellent. Everyone was great help from the front desk to the staff. We had a great time
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Keanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was in the perfect location for us. The rooms were clean always stocked with fresh towels the staff was very accommodating and the pool area was plush. The food in the cafe and sushi was amazing and the casino is a nice size. The Sheraton contributed to a fabulous birthday celebration in Puerto Rico. To mention the TMobile complex is across the street.
Pizza making at Sheraton pool area- was so delicious.
Chilling poolside on lounge.
Lobby selfie time- It’s my birthday!
T-Mobile center attraction.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, the location, the amenities, the staff, the rooms, the service. Will definitely stay again
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property very much. The staff is very friendly and welcoming. They are ready to assist and provide information about your stay and any other questions you may have. It is becoming my place to stay before going on a cruise.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
I truly enjoyed my stay! The staff was friendly and the hotel was well kept!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Not enough restaurant options and a small pool.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Close to all necessary location. Would definitely come here again.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Marta Ivelisse

Liked: Cleanliness, amenities, property conditions & facilities
The room was great with an excellent view to the cruises port and the District. Excellent walking distance to the Convention Center and transportation to the port
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful! So close to Pan American cruise port. Friendly front desk and very clean hotel.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Naina

Liked: Cleanliness, amenities, property conditions & facilities
The room service was great! Staff was very friendly and knowledgeable. Had a very comfortable stay.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Annie

Liked: Cleanliness, property conditions & facilities
Clean rooms, spacious for a group of 3. The staff was polite and we loved the restaurant access and the area where the hotel is is very good
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, amenities
Checkin was fast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jeanne Deliz

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Place to Stay and Spa Amazing!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic! The room was beautiful. It had a great view. It was spacious, with a comfortable bed. Staff were very friendly and helpful. Amenities and location were excellent. I would definitely stay here again!
View from our room
Pool bar
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was nice
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Alison

Liked: Cleanliness, amenities, property conditions & facilities
The staff was courteous, the room was amazing! Our sweet overlooked the pool and we could see the cruise ships from the balcony. The casino was fun and they had an excellent band and dance floor.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful relaxing stay. Amenities and restaurants were great.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

ShaNeal

Liked: Cleanliness, staff & service, amenities
Staff was helpful and courteous!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Patrinia

Liked: Cleanliness, staff & service, amenities
The room was clean and it was in a great location
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Heather

Liked: Cleanliness, amenities
The room was Clean and comfortable. The outdoor pool area was spacious with beautiful rooftop view of San Juan. The staff was particularly friendly and helpful.
Stayed 1 night in Jan 2026