4/10 แย่
Marjorie Eliane Claudia
เดินทางกับครอบครัว
2 พ.ค. 2026
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
After check-in, we called the front desk to let them know that the seat cover of the toilet was broken. First of all they asked us whether we broke it or it was already broken. Very surprised by the question I answered that we had just checked in (like they didn't know what room was calling). They said that their technician had already left and that they would take care of it the day after. The day after we were out all day and upon our return, the seat cover was still not changed. I called again and they said that they didn't find any information about that on file. I insisted and he said that they ordered it and it wasn't in yet. He “promised” for the day after. The day after there was still nothing. I got mad and told them that this had been 2 nights and they never addressed the issue. This is when another guy told us to pack our stuff and leave them in the room before going out and that they would move us as soon as another room would be available. This also was some BS because when I asked at what time a room would be available, he couldn't answer and repeated that it is IF a room became available. We did not go through the hassle of packing and leave our stuff without the guaranty that they would change our room (which he could not guarantee)
There was no manager on the premises. We spent 3 nights and never saw or spoke to the same person twice.Most of them were very arrogant, specially the last one who kept interrupting me.This hotel has zero service. Do not use it!
Marjorie Eliane Claudia
เข้าพัก 3 คืน, เมษายน 2026
