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"This hotel is incredible! The property itself is beautiful, the rooms are gorgeous and clean. The restaurants on the grounds are amazing, and reasonably priced for in-house dining. The food for room service is also delicious! My wife and I ate at Collin’s for dinner and Preston’s for breakfast twice and each time was better than the last. The check-in and checkout process was so easy and the staff was there for anything you needed. The valet process was extremely easy, and the staff for valet were excellent. The only complaint and reason I am not giving 5 stars is that it was VERY loud at night. I could hear every car drive by all throughout the night. I normally wouldn’t say anything because I understand the Miami nightlife is loud, but I believe the sound could have been muffled if the windows were better in the rooms. "

"I'll start with the good then the terrible. Great locations, friendly staff, views, beach access. Terrible.. They put me in an ocean front room that had two small windows, then corrected it. Toilet would not flush the whole trip! maintenance had to constantly return to plunge it, Fire Alarm went off in our room and the staff was not even aware! my wife went down 4 flights of stairs in a bath robe for them to tell her her no Big deal, probably your shower water was too hot. when the maintenance guy came in to turn off the blinking F/A strobes he continually laughed and said "it's no big Deal" to my wife while she was still humiliated! from running down in a robe to a lobby full of guests having a good time thinking she as crazy. No Privacy! On 3 occasions staff walked in our room (knocked while they had already opened door) once wife was nude, once I was in bed the man walked in and said "Oh Sh*!" and walked out, no apology, we never knew why people kept trying to come in to our room, Our stay did not feel safe and clearly the place needs a visit from the local fire marshal. After we complained multiple times, manager Noura S. offered us a compilatory drink for our inconveniences. Place is a Great location, with the price tag I expected much more. "

"Everything was over all great, but I hated how slow the pool service was and how they cut the size down of the chairs for whatever reason there were a little places to sit and enjoy the pool"

"Rude staff. Worse experience"

"The staff is amazing, the beach views are breathtaking and I would highly recommend! Despite having some issues, the staff worked to resolve it which is why I recommend and plan to stay again! "