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"I booked this resort to celebrate my 30th birthday, and while Ricardo and a younger gentleman with long hair and 3 other maintenance ladies (1 Haitian and 2 Hispanophones) were amazing, most of the rest of the experience was incredibly disappointing. From the moment I arrived, I felt judged; one staff member (a woman) at checkout repeatedly looked me up and down, making me feel like I didn't belong. When I mentioned it was my birthday to another staff member, it was completely ignored. The lack...

"Perfect for a gateway, the breakfast area and the breakfast menu it’s great, beach area and pool are excellent and the drinks by the pool are excellent "

"Everything was just great. Staff was very welcoming and helpful. Rooms were spacious and clean. They have an amazing pool area wit great food. My entire family can’t wait to go back."

"Staff was extremely unfriendly Room was not ready check in time Booked on expedia and paid my total which included taxes and fees but the hotel charged me ‘Resort Fee’ at checkout of $90. When I expressed that I had the impression that Expedia’s total included all fees they said in a snapping way to take it out with expefia Very rude staff"

"Totally not worth the overpriced rates. Beach chairs and umbrellas are extra fee, the spa has an extra fee. The amenities and entertainment is overcrowded since it’s open to the public so everything is crowded, expensive and not accommodating. The staff is very cold and business oriented almost feels that they are doing you a favor by staying there. I left my room before 7am and got a bill a few days later for $450 of late check out!! Didn’t received a notification of the charge or invoice just...

"Sehr schöne und helle Zimmer. Das Bett ist bequem. Wir hatten das Frühstück mitgebucht und fanden das Buffet hervorragend für amerikanische Verhältnisse (Sauerteigbrot, Käse, Butter, Chia Pudding, Eierspeisen, Gemüse und Obst). Waren positiv überrascht von der Auswahl. Die Kellner sind äußerst aufmerksam und freundlich (Grüße an Ahmet, der uns am ersten Tag beim Frühstück Willkommen geheißen hat)! Die Lage des Hotels ist super, um im South Beach an der Promenade spazieren zu gehen. Strand und...

"Do not buy the breakfast included at Lolo's. I was charged for it even though I pre-paid and was impossible to get a refund from the hotel. "