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"The staff were very friendly, which was a highlight of our stay. However, overall the hotel did not meet expectations. We had difficulty reaching anyone by phone for bellhop service, and with so many floors and guests, getting assistance was challenging. The property itself feels quite dated and in need of significant maintenance. The bedding and pillows were uncomfortable, and the pullout couch for the kids was in very poor condition and not suitable for sleeping. The room also had some...

" ja"

"This hotel is incredible! The property itself is beautiful, the rooms are gorgeous and clean. The restaurants on the grounds are amazing, and reasonably priced for in-house dining. The food for room service is also delicious! My wife and I ate at Collin’s for dinner and Preston’s for breakfast twice and each time was better than the last. The check-in and checkout process was so easy and the staff was there for anything you needed. The valet process was extremely easy, and the staff for valet...

"Clean room. Good staff but overpriced for what it is. "

"They don’t have bay view they have construction view and also the construction starts at 7am with a lot of noise. They don’t explain anything about the amenities no water for the guests. Don’t recommend it because they don’t disclose the noise and the view from the construction "

"Excelente hotel en todos los aspectos"

"I will start off by saying the entire staff was amazing from the staff at pool area to beach- my housekeeper was amazing also each and everyday - but the stars were at the front desk completely there was nothing I didn’t wait for and it was a birthday trip for me and they were on it all the way - I go to Miami 3-5 times a year and this was truly a gem I had not found but glad I did - Thanks especially to morning and night front desk for making me feel so special- Safia and Audry"

"We love staying at this hotel, but this time TV did not work and no one fixed it or changed during our stay of 4 days. The maintenance guy came fairly quickly. Said he'd have to exchange the tv and we never heard back. There was also no rooms to change it to. Otherwise, the service was great."