6/10
The firmdale hotels chain is one of my favorite chain of hotels, I stayed in almost all their hotels in London and one of their properties in New York . Unfortunately this time we were given a room in the basement and they put the blame on our reservation being made through Expedia, the room is nice except the bathroom had a bath tub which was very high , and you can injure yourself getting in and out. Once I told them about the issue they said we have other room with a walk in shower? But since day one we were told we will try to accommodate your request but without getting back at us. I didn’t like the service and made sure to tell them. Once again i complain because I do like the hotel, but didn’t like the service this time.
Ismail
เข้าพัก 7 คืน, มิถุนายน 2025